Order Entry Representative at Augusta Sportswear

Remote
Augusta Sportswear

Order Entry Representative – Remote

  • Job Category: Customer Care
  • Requisition Number: ORDER01294
  • Posting Details
    • Full-Time
    • Remote USA
      United States

Job Details

Description

Duties and Responsibilities:

  • Processes and creates orders by entering data into the computer from source documents and databases according to company policies.
  • Verifies accuracy in assigned orders by comparing data entered with source documents and makes corrections to information entered when necessary.
  • Performs all assigned tasks in a timely manner while working remotely. Achieves or exceeds daily goals for orders entered.
  • Demonstrates clear, effective, and thorough email communication with internal customers. Emails reflect proper business email etiquette.
  • Proactively assists customer service reps, with inquiries, request for information, or resolution of complex issues.
  • Provides accurate, effective, and timely communication with all business partners to communicate resolution and/or plan of action.
  • Analyzes, reviews, and processes requests for return authorization and credits.

Skills & Qualifications:

  • High school diploma or equivalent required
  • At least 1 year related professional experience
  • Strong computer skills (Excel, Word, Internet)
  • Must be able to handle detailed information in a fast-paced environment
  • Excellent written and oral communication skills
  • Excellent organizational skills with the ability to prioritize work and multitask
  • Must be flexible and willing to accept change
  • Must be able to work in a team environment and maintain a positive attitude
  • Strong knowledge of product offering

Competencies:

  • Attention to detail
  • Customer Focus
  • Quality Orientation
  • Results Orientation
  • Written Communication

Physical Demands:

No physical exertion required. Required to sit for long periods of time. Occasionally required to stand, walk or balance.

Work environment:

This is a remote position that requires compliance with all work from home policies.

Our benefits package includes:

  • Medical, Dental, Vision, Short term and Long term disability, Life Insurance
  • Paid Vacation, Holidays, Floating Holiday and Paid Absence
  • Flexible Spending Accounts, both Medical and Dependent Care
  • 401(k) Plan, with 3% Safe Harbor Company Contribution
  • Employee discount on product

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