Opioid Clinical Specialist
Primary Location: Hartford, Connecticut
Additional Locations: CT-Hartford
This position can be telework or in-office. If candidate is close to Hartford, CT preference would be to work in-office.
The Team Lead is accountable to leadership to support the day to day operations of the team. This position has no supervisory oversight of staff, but requires a solid understanding of the workflows, policies and procedures to ensure the team is producing at a successful level. The Team Lead supports the onboarding of new staff as well as quality monitoring and assignment triage. The Team Lead is a single point and first line of contact for staff for clinical issues. They may lead projects as assigned. The Team Lead provides ongoing communication and updates to leadership and contributes and participates in team meetings. The role requires promoting cooperation and team-building between all department members.
Serve as a resource to team members(*) Serve as a content model expert and mentor to the team regarding practice standard, quality of interventions, problem resolution and critical thinking. Ensure adherence to plan sponsor performance targets(*) Develop, implement and support program policies and procedures(*) Utilize critical thinking skills to raise the level of team performance Mentor the team; monitoring and providing feedback regarding performance relative to best practices Act as a role model for the Aetna values, particularly regarding company policies on confidentiality(*) Communicate effectively with a variety of audiences. Well organized and able to prioritize tasks. Support a positive work environment that promotes the concept of teamwork Support to Supervisors as directed. May have responsibility for their own caseload work. Respond to issues and inquiries as needed Sedentary work involving periods of sitting, talking, hearing, work requires visual acuity to perform close inspection of handwritten and computer-generated documents as well as a PC monitor.
- RN licensure required
- 3+ years clinical experience required
- Substance dependency experience highly preferred
- Behavioral health experience highly preferred
- Proven track record of subject matter expertise
- Ability to mentor and support staff to meet business needs
- Exceptional communication skills
- Time efficient and highly organized
- Proficiency with computer skills which includes navigating multiple systems and keyboarding
- Nursing – Registered Nurse
Potential Telework Position:
Percent of Travel Required:
0 – 10%