Manager, Trust and Safety at GitHub

Remote

Title: Manager, Trust & Safety

Location: Remote – US

The GitHub Trust & Safety team is looking for a full-time remote people manager based in North America.

GitHub is seeking a people manager to help lead a team of Trust and Safety professionals based in North America. Trust & Safety is a fully distributed team whose overall mission is to help maintain a safe and productive environment for GitHub’s diverse community of users. We value diversity of thought and experience, deep intellectual engagement with one’s subject matter, intellectual curiosity, innovation, social awareness, and high emotional intelligence. We expect candidates that are excited about the important role GitHub plays in the world and the potential impact they can have on keeping our community safe and productive.

This role requires time split between people management and queue based ticket resolution. It may require working non-standard working hours, including holidays and being available on-call. This role will review content that may be graphic, violent, sexual, or otherwise distressing.

Responsibilities:

  • Manage and mentor a fully distributed team of Trust & Safety Specialists located in North America, including the following:
    • Providing performance feedback and guidance
    • Supporting career development
    • Curating a healthy team culture that prioritizes inclusion, collaboration, and supporting each other in this work
  • Serve as hiring manager for new Specialists in North America.
  • Participate in QA, helping grade and assess specialist performance.
  • Act as an escalation point for peers, CELA, Senior Leadership, and other cross-functional teams including being part of a pager duty rotation.
  • Capably and consistently maintain multiple task queues covering different fields of knowledge.
  • Investigate and respond to reports of abuse on GitHub.com, including categories such as:
    • Spam
    • Harassment
    • Impersonation
    • Privacy violations
    • Malware, cryptocurrency abuse, and other reports of fraudulent activity
    • Objectionable speech and content such as hate speech and pornography
  • Review and process requests to remove sensitive data and personal information.
  • Review and remediate Intellectual Property issues related to copyright.
  • Organize and triage the team’s ticket queue on a daily basis.
  • Catalog workflows, log noteworthy events, and apply data to improve procedures.
  • Work closely with Trust & Safety leadership to help create and refine operational processes and procedures.
  • Coordinate with the Public policy team, PR, product management, product marketing, trust and safety, and other cross-functional teams on external communications, policy development, product development, internal and external tooling for content moderation, and product launches.

Minimum Qualifications:

  • 3+ years of experience in Trust & Safety, specialising in content moderation, abuse, spam, misinformation, and intellectual property
  • 2+ years experience in people management of a Trust & Safety team working for a platform supporting user generated content.
  • Experience applying different site policies, and creating processes for content review.
  • Experience taking on projects involving different subject matters, and working with cross-functional organizations.
  • Have interest and knowledge in law and policy as it applies to user-generated content platforms.
  • A strong sense of empathy for team members, colleagues, and users.
  • Focus on management skills and a passion for building and enabling high performing teams.
  • Excellent attention to detail.
  • Ability to be agile through change.
  • Ability to work in a highly collaborative, transparent, fast-paced, and distributed workplace.
  • Excellent interpersonal and relationship building skills.
  • Excellent written and verbal communications skills with the ability to coherently and strategically present information to product and engineering professionals, findings and recommendations in a clear manner.

Preferred Qualifications:

  • Experience managing remotely and/or with remote teams.
  • Experience with Looker, manipulating large data sets, or ability to write SQL queries.
  • Deep understanding of software development, GitHub the platform and other developer ecosystems, open source software, and law and policy relating to user generated content platforms.

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