Manager, Customer Success Strategy and Operations at Databricks

Remote
Databricks

Manager, Customer Success Strategy and Operations

  • Remote – United States

Mission

Databricks is looking for a motivated Manager, Customer Success Strategy and Operations to join our, Go-to-Market (GTM) team that inspires customer success strategy and planning, provides strategic analyses and instills operational thoughtfulness to our successful and fast-growing CS business. You have a passion for driving goals for the business and turning data-driven insights into actions. You will excel at balancing strategic planning with execution and be very comfortable getting their hands dirty.

As a problem solver, you will use data and qualitative information to help CS Leadership (VP of CS, CS Ops and CCO) manage the business. You will support aspects of our GTM design and annual planning process. You will help improve our data and analytics foundation including executive reporting, health of business reviews, dashboards, and Indicators. You have experience with and enjoy building operational and financial models, analyzing complex data sets, and improving our processes. You will work with our CS, Finance, Data, Marketing, Order Ops, and other GTM teams. You will report to Sr. Manager Customer Success Strategy and Operations.

The impact you will have:

  • Be a trusted partner to the CS Leadership by defining, tracking, and implementing our goals, programs and strategies that scale
  • Improve annual GTM planning process (FY and long-range modeling, investment Value analysis, HC planning, quota and capacity setting, territory planning and carve)
  • Help refine and enhance the renewal forecasting process (FY, long-range, and weekly modeling)
  • Lead executive analyses, strategies, and deliverables (e.g., board materials, QBR)
  • Provide visibility and performance tracking to the business (health of business reviews, rep. efficiency and productivity Indicators, dashboards)
  • Help improve our data and reporting foundation
  • Improve operational efficiency by automating and improving processes, and dashboards that scale
  • Support special business projects. Structure business problems, evaluate options, implement relevant recommendations, and track success

What we look for:

  • 5+ years of sales strategy & operations experience (investment banking, strategy consulting, FP&A, business operations, Enterprise/Mid-Market SaaS experience)
  • Data expert: Querying and scoping (Analytics tools, Databricks, BigQuery), analysis (Excel), summarizing (pivot tables, charts, slides, written explanation), reporting (dashboards, repositories)
  • Process expert: Envision E2E process change to solve our needs, drive agreement, document requirements, improve execution in partnership with IT, perform UAT, promote your team at scale and report on progress
  • Proficient in BI and sales tools (eg: Salesforce, Tableau, Redash)
  • Experience driving projects end-to-end and bringing synergies across organizations at all levels
  • A fondness for customer service and patience

Benefits

  • Medical, dental, vision
  • 401k Retirement Plan
  • Unlimited Paid Time Off
  • Gym reimbursement
  • Employee referral bonus program
  • Maternity and paternity plans

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