Manager, Closing at First Guaranty Mortgage Corporation

Remote
First Guaranty Mortgage Corporation

Manager, Closing

  • Operations MANAG01585
  • Full-Time
  • REMOTE
  • United States

RESPONSIBILITIES

  • Manage staff by communicating and directing job expectations; planning, monitoring, and appraising job performance; coaching, counseling, and disciplining employees; and initiating, coordinating, and enforcing policies and procedures
  • Recruit, select, orientate, and train employees; evaluate and address staff productivity and performance; and develop personal growth opportunities for team members
  • Oversee pipelines to ensure all deadlines are met and high customer service levels are maintained
  • Address and resolve escalated issues as needed
  • Develop policies and procedures for assigned area(s), evaluating and updating processes as needed
  • Establish metrics that drive and measure staff and department performance
  • Compile reports, identify trends, provide recommendations to senior management regarding opportunities to increase efficiencies and productivity, and implement changes
  • Partner with other operations managers in an ongoing effort to build strong relationships
  • Analyze process controls to ensure accurate, complete, and timely procedures, and escalate inconsistencies and problems as necessary
  • Maintain current working knowledge of department practices and procedures
  • Perform other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

  • Excellent oral, written, and interpersonal communication skills
  • Strong attention to detail and the ability to multi-task and meet deadlines in a fast-paced environment
  • Ability to problem-solve and develop effective and constructive solutions to challenges and obstacles
  • Ability to interface with other departments to resolve issues as applicable
  • Ability to motivate, inspire, and support staff while effectively communicating FGMC’s business policies and procedures
  • Ability to maintain a customer focus and efficiently and consistently produce accurate work in both individual and team settings
  • Solid knowledge of computer systems including MS Office (Word, Excel, and Outlook)

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