Remote
Sprinklr

LMS Administrator

Customer Delight

San Francisco, California

Remote, United States

New York, New York

Austin, Texas

Description

Who We Are

Sprinklr is 1,500 employees strong, valued at $1.8 billion, and positioned at the forefront of the customer experience management industry. At a time when consumers are connected and empowered like never before, Sprinklr is helping the world’s largest brands provide amazing experiences at every turn.

Sprinklr offers a set of powerful social capabilities that allow our clients to reach, engage, and listen to customers across 24 social channels. We empower entire organizations to work together – across marketing, advertising, research, commerce, and customer care – to manage customer experience at scale.

Sprinklr works with more than 1,000 of the most recognized brands around the world, including Nike, JPMorgan Chase, Verizon, McDonald’s, Microsoft, P&G, and more than 50% of the Fortune 50.

LMS Administrator:

If you know what an LMS is, you’ve administered Cornerstone, as well as at least one other platform, and you want to be part of building out our new LMS (Lyearn) – this could be the perfect fit for you! The ideal candidate is self-disciplined, a problem solver with great customer service skills, and someone with a balance of technical aptitude and creativity. Position can be based in our San Francisco, New York, or Austin office but remote candidates will also be considered if determined to be a skill and culture fit for Sprinklr.

Responsibilities

  • Answer support requests within contracted SLA.
  • Upload and configure SCORM 1.2, SCORM 2004, and xAPI courses.
  • Generate reports, provision users, and assign learnings.
  • Perform a mix of maintenance and support.
  • Document features, technical specifications & responsibilities.
  • Collaborate with larger SprinklrU Learning Services team on overall curriculum strategy.
  • Key contributor to transition to new LMS (Lyearn) – building requirements, QA, enabling learners and team members.

Qualifications

  • 5+ years’ of experience in LMS administration (Cornerstone experience preferred)
  • Experience with SCORM 1.2, SCORM 2004 (3rd edition), xAPI
  • Expertise in front-end technologies (HTML, Javascript, CSS)
  • Experience with Moodle/Canvas a plus
  • Instructional design experience a plus