Lead Technical Writer – Software Engineering at Human Care Systems

Human Care Systems

Lead Technical Writer (Software Engineering)

  • Location: Boston, Massachusetts, United States
  • Full-time
  • Allows Remote

Ensure engineers and users can easily locate and access knowledge to maximize the Resilix Platform.

Are you interested in…?

  • Creating the right product documentation system to maximize value to engineers and users?
  • Delivering documentation experiences to engineers and users that maximize findability, accessibility, and usability of actionable knowledge?
  • Being challenged to continue your learning and growth by smart, driven colleagues?
  • Working for a profitable and growing (~100 people today) patient-focused health technology company?
  • Working remotely or from one of our offices (Boston, Phoenix, San Antonio)?

Human Care Systems is in the business of…

  • Helping patients start and stay on treatment with rules-driven smart interactions via phone, email, SMS, mobile, web and printed materials.
  • Delivering value to all key market participants through optimal use of treatment – patients, HCPs, payers, and biopharmaceutical companies. Our clients are the biopharmaceutical companies who need to ensure their medicines are taken as prescribed.
  • Designing our organization as a system and ‘designing-in’ the right roles, technologies, data flows, processes, decisions, and improvement mechanisms.

The core of the role is…

  • Explain complex topics in a way that is useful to each core audience – users and engineers.
  • Design, complete, and iterate the right documentation, UI text, sample code, videos, etc
  • Plan, create, and maintain technical documentation for users as well as internal and external engineering audiences.
  • Edit, clarify, and proofread documents written by others, and coach non-writers on ways to improve their technical writing skills.
  • Manage and drive complex documentation projects.
  • Supplement developer documentation with relevant sample code.
  • Manage multiple competing priorities in a fast-paced, constantly changing environment.
  • Work in close daily collaboration with software engineers.
  • Help developers and users do amazing things with Resilix.
  • Select and launch a Content Authoring and Content Management System to deliver documentation for print, web, and mobile channels
  • Establish best practices for content creation and act as content librarian

Relevant experience…

  • XML-based (DITA) authoring systems such as FrameMaker or paligo
  • Working in an Agile environment
  • Documenting SaaS applications (micro-services architecture preferred)
  • JavaScript Object Notation (JSON) format
  • Documenting RESTful APIs
  • Working in a highly regulated environment (healthcare preferred)

Some key details…

  • Highly competitive base salary + bonus potential
  • Full benefits (health, dental, etc.)
  • Stock options
  • Flexible PTO policy
  • Sponsored wellness program
  • Mobility within the company in many directions; Growth opportunities; Access to senior leadership; Colleagues who are incredibly motivated by our work and helping patients; Opportunity to be at the forefront of technology-led patient support and outcomes

You will like it here and succeed at HCS if you are….

  • At your best when engaged, supported, and challenged by curious, driven colleagues.
  • Non-defensive and enjoy iterating and getting designs better and better.
  • Self-driven, flexible, and effective at working autonomously.
  • A ‘doer’ who is both smart and humble, proactive and reflective, curious and focused, leader and supporter.

Our culture is…

  • Patient focused and performance driven – we always deliver for patients and clients.
  • Mutually supportive and designed for iteration and learning.
  • High on autonomy – we treat all HCS people as responsible adults able to control their schedules and deliver for work, life, and family.
  • Driven by a team of ‘T people’ (deep expertise and wide knowledge base) who are curious and inclined to focus, go deep, and learn fast.
  • Organically derived – we are who we are.

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