Knowledge and Training Project Management Senior Analyst at Cigna


Knowledge and Training Project Management Senior Analyst

Location Virtual, US Category Project Management Job Id 20007767

Job Summary:

The Cigna Medicare Sales Performance Improvement Team is seeking a seasoned learning and performance professional with solid knowledge management and project management skills and experience to join our team of learning and performance enthusiasts. This professional will be responsible for planning, executing and supporting knowledge management activities and processes across the sales organization and will collaborate with trainers, instructional designers and vendors to manage the execution of learning projects.

Core Responsibilities:

  • Content organization, content mapping (from one format to the other) and content migration (from one system to the other)
  • Building taxonomies and ontologies
  • Conducting analysis to continuously measure quality and effectiveness
  • Identifying and capturing undocumented knowledge
  • Exploring innovative opportunities to enhance KM
  • Prioritize knowledge gaps based on business impact, urgency and value
  • Work with other stakeholders and/or disciplines to streamline workflows and improve business processes associated with knowledge sharing
  • Work with Instructional Designers to create content
  • Create content as needed
  • Develop an in-depth understanding of documentation needs for each sales role/process to ensure that provided content meet the need of the intended audience
  • Develop and execute a plan for updating or retiring content on expiring and changing processes
  • Manage and maintain the Sales Resource Library on Producers’ University
  • Define how the Sales Resource Library complements other KM tools including Cigna Knowledge Library and/or C-KIT
  • Liaise with Government Business Knowledge Management teams to apply a methodology and approach that is consistent with the rest of the organization
  • Ensure that training projects are completed on schedule
  • Collaborate with Instructional Designers and Trainers to manage the execution of training delivery, and development projects and ensure timely and effective completion
  • Collaborate with training vendors and/or their project management staff to manage execution of learning projects commissioned by Cigna Medicare Sales Effectiveness
  • Develop project plan in consultation with stakeholders, including internal customers, staff and vendors, using appropriate planning tool(s)
  • Outline the human and material resources required to successfully complete each project
  • Assist SPI manager with formulation of resource allocation strategy
  • Leadership: You understand that you are a role model to all of sales and demonstrate leadership and professional poise while coaching, mentoring and developing others
  • Charisma: You are highly motivated, charismatic and energetic. You bring excitement and enthusiasm to a room
  • Self-Starter: You are a go-getter. You uncover new opportunities that others have not even thought of
  • Visionary: You are adventurous, imaginative and a builder. You are not afraid to break new grounds
  • Coach: You have demonstrated success in coaching others and are a driver of positivity
  • Team player: You work as an integral part of a team that works and wins together. You are articulate, persuasive, and willing to listen to and respect the views of others. You confidently engage with colleagues at all levels to define needs and expectations. You collaborate on projects and communicate results
  • Comfortable with change: You are comfortable with the inevitable changes that are brought about as a result of rapid growth and development
  • Strategic problem solver: You have excellent critical thinking skills, dive into the details, ask intelligent questions, and think like an end user. You are able to effectively identify varying needs and help bring about training solutions that align with business goals and trainee needs
  • Strong and articulate communicator: You are confident, articulate and persuasive and possesses excellent presentation and negotiation skills to move projects and situations forward

Minimum Qualifications:

  • Proficient in the use of Microsoft Office suite of programs
  • Demonstrated experience using Microsoft Project to manage tasks and projects
  • Proficient in the use of Microsoft SharePoint and Visio
  • Proficient in the use of web conferencing tools such as WebEx and Zoom
  • Proficient in the use of online survey tools
  • Demonstrated experience using Knowledge Management systems or libraries
  • Bachelor’s degree required, Masters in Adult Education or similar field preferred
  • 5+ years of instructional design and/or classroom facilitation experience
  • Recognized professional KM certification
  • Strong project management skills
  • Ability to manage and balance multiple projects of varying size, complexity and visibility simultaneously
  • Ability to work under pressure
  • Detail oriented, with proven time management and organization skills
  • Comfortable with raising questions, issues, ideas or suggestions to co-workers of all levels across the organization
  • Knowledge of Instructional Design Models, especially ADDIE
  • Excellent presentation skills
  • Strong critical thinking skills
  • Strong business acumen
  • Strong interpersonal skills


  • Knowledge of health care
  • Experience working in a sales organization
  • Project management certification
  • Experience liaising with business groups to drive consensus on approach to project activities

About Cigna

Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.

When you work with Cigna, you’ll enjoy meaningful career experiences that enrich people’s lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search #TeamCigna on Instagram.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require an accommodation based on your physical or mental disability please email: Do not email for an update on your application or to provide your resume as you will not receive a response.

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