Remote | International
Shield GEO

Looking to join a company where you can make an impact? Are you looking for flexibility in your career and craving creative freedom?

This role is perfect for you, if you’re looking for opportunities to grow and be part of a growing global team.

Shield GEO provides outsourced employment and payroll in over 90 countries. You will be supporting our team of global mobility consultants in the ongoing management of our GEO employees based all over the world. Your role is to help them in delivering great customer service.

This is an administration heavy role. You will have plenty of support from our operational teams, systems and technology platform.

You will have the opportunity to work remotely and with flexible hours. We are happy to support you if you’d like to travel while working with us, but expect you to have completed your training before commencing your travel plans. You’ll also have the opportunity to advance your career in a young, growing company.

Your background

  • A degree in HR, International Business, Finance or Law is preferred
  • You will need to be a recent university graduate to be considered for this role

Working with Shield

If the thought of being part of a young company with opportunities to create and ideate excite you, you’re at the right place. This is a chance for you to get into the International HR and Global Mobility industry.

We’re a remote-friendly company with employees all around the world. We don’t want to be limited by location and are open to hiring anyone from anywhere – as long as it’s a great fit for us both.

Every person is unique. At Shield GEO, we encourage an inclusive culture that embraces each individual’s differences. We believe that diversity of thought is vital to generating creative ideas, developing effective strategies and making better decisions.

When hiring we do not discriminate by any unlawful means including, but not limited to, race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age or veteran status.

Before we get to know you, you might like to get an idea of who we are so you can decide if you want to be a part of what we’re about.

We can’t quite show you what it’s like to work with us but you can hear from our employees themselves. Here’re some articles written by our Co-Founder, Customer Success Manager and Digital Marketing Manager.

Do you fit our culture?

We think these are the most important characteristics for all Shield GEO employees. Is this you?

  • You love to get things done and you especially like solving problems.
  • You have empathy with your customers and partners
  • You are well organized with an eye for detail. Please keep your cover letter under 250 words and highlight one achievement you’re most proud of.
  • You’re self-motivated. You’ll be reporting to someone in another time-zone and be comfortable being judged on your results.
  • You are clear, detailed and thoughtful in expressing yourself whether you’re on the phone, sending an email or making notes on a case. We are a mostly remote company interacting with a broad range of people located all over the world. Clear and detailed communication is essential in this environment. When dealing with external parties, you will need to ask questions and provide answers in ways that anyone can understand. Your written notes in our internal systems must make your work and decisions easy for others to follow.
  • You use analytical skills to understand the root cause of a problem.
  • You are decisive but also open to feedback if something isn’t working.
  • You are persistent. If you run into a roadblock you will try another approach.
  • You keep an eye on the big picture so you can identify longer term improvements to processes and systems. You try to get a little better every day and understand the long term benefits gained by creating reliable processes and systems.
  • You love helping people and pride yourself on your interaction with customers / business units.

Essential Characteristics of this role

  • You are very well organised and resourceful, including attention to detail and multi-tasking skills while coordinating with an international team
  • You are extremely self-disciplined and able to prioritise your work efficiently
  • Takes initiative, outcome focused

Responsibilities

You will be working very closely with an account manager as part of the global mobility team, this requires you to be in EU/East Coast USA time zones. Most of us work remotely and communicate via video communication tools. You should therefore also have excellent internet communication.

CASES

  • Create cases
  • Update our CRM platforms with latest status on cases
  • Monitor progress of cases raised by account managers (AMs) and alert/request action from Subject Matter Experts if a case has been left unattended for too long

INVOICING

  • Send input requests from AM account
  • Update our communication platforms with client responses and add inputs to the checklist as per AM’s instructions
  • Compile AM emails for clients who do respond to inputs by deadline to inform them we are proceeding with no additional inputs
  • Send invoices from AM account
  • Create out of cycle (OOC) invoices as per AM instructions
  • Compile emails for AM to request for unpaid invoices
  • Update invoice status page
  • Ensure checklists are updated

Invoice Creation – Verification

  • Support Account Manager in inputting monthly invoicing figures in Salesforce for the required clients
  • Check the relevant invoicing card checklist item has been updated
  • Ensure the expense reports are saved with the right naming convention and in the relevant folder created on Salesforce

Sending Invoices

  • Support the Account Manager in sending out all payroll and OOC invoices
  • Ensure Salesforce invoice card is updated with the actions completed
  • Prepare follow up email templates for the AMs to send to clients

PAYSLIPS

  • Send payslips to employees who’ve requested a PDF copy
  • Update checklists with progress of process diligently
  • Inform the client and the employees on a monthly basis when payslips have been uploaded into Salesforce Dropbox

RENEWALS FOR EMPLOYMENT CONTRACTS (EC) AND WORK PERMITS (WP)

  • Create EC/WP expiry emails to client on behalf of your AM, and update our CRM platform accordingly
  • Create case for tracking purposes
  • Request local partners to proceed with renewal
  • Save renewal docs once finalised
  • Update Salesforce platform with new dates for EC and WP