Implementation Specialist at Roger.ai

Remote
Roger.ai

Implementation specialist (US)

REMOTE

CUSTOMER SUPPORT

FULL-TIME

About Us

Roger was founded to make day-to-day financial operations like bill pay, expense management, compliance and bookkeeping as worry-free as possible for business owners, finance teams, accountants and bookkeepers. Roger works as an automated layer on top of a company’s accounting software, saving businesses and accountants hours of work every day. We’re proud of the product that we’ve built so far, and our global customer base agree that we’re making something complex and tedious simple and maybe even fun.

We are backed by some of the best investors in the financial technology space, and most recently raised $7.5m from QED, Silicon Valley Bank and others. Joining Roger is a unique opportunity to join a team that’s still small enough to be nimble but has great financial backing and cares about building an excellent product experience and a great team. We hire for attitude and not credentials. Please apply regardless of your educational background.

The Opportunity

We scaled our customer base 7x in 2019 and are adding new partners and customers at a very rapid pace. We’re looking for an implementation specialist to support our sales team in onboarding new partners and customers as efficiently as possible.

This is an exciting role for a current or former accountant who wants to dive into the world of tech and automation full time. The role requires a background as either a CPA or controller, and requires deep knowledge of one or more accounting systems (e.g. QBO, Netsuite, Sage, Xero, etc). If you have a passion for workflow automation in accounting, this is a dream job.

As an implementation specialist you’ll interface both with the product- and sales team on a daily basis. You’ll talk to customers and accounting firm partners to understand their current manual workflows, and help them automate those flows using Roger’s workflow builder. You will help us understand our customers’ needs by reporting emerging trends learned from your calls and meetings. We are looking for someone who is a highly motivated self-starter who does well in a fast-paced, ever-changing environment.

Our perfect team member is passionate about working closely with customers to find solutions that maximize their satisfaction with our product suite. You thrive in problem-solving, finding efficient ways to work through complex customer inquiries, and are extremely comfortable communicating with customers via written and verbal channels. You’re incredibly organized and have strong time management skills. It’s critical that you have a mindset for using technology and can quickly learn how to use new tools.

This is a remote role but you must be based in the US and have been employed in a US accounting firm or a US based business as a controller/member of a finance team. You’ll be able to work from home or from a co-working space of your choice.

The Team

You’ll be part of our Partner Experience team, consisting of 2 other implementation specialists and a strong support team. You’ll work closely with our 6 sales team members, as well as our product team. The 30-person Roger team is characterized by a high degree of support internally. We help each other out and pitch in when problems arise as well as give each other feedback to grow. Our top priority is to build the world’s best financial automation platforms, while keeping our users safe and compliant. We’re just starting up the in-house marketing team and you will be our first hire for this effort.

Our Values

We’re a global company with offices in Copenhagen and San Francisco. Our values are heavily influenced by our Scandinavian roots (both founders are from Denmark), and count humility, humor and inclusiveness. We strive to create a culture where anyone feels part of the family, and we place a great amount of value in hiring for attitude rather than resumes. We support flexibility in everyone’s lives, and working at Roger can be easily combined with babies, toddlers and teenagers. We have two primary office locations but have a remote culture that we put a lot of effort into as we believe great talent can be found anywhere. As a remote worker you can be sure to feel like you are as much part of the team as those who come to an office every day.¬†About every 6 months we all get together in person.¬†Our last trips took us to Greece and Spain. Everyone on the team shares a passion for creating the best possible product and user experience, and that is something we value in future team members as well.

The Roger Story

Roger’s founders started the company after exiting their first startup to Cisco Systems. Having experienced all the frustrations with daily financial operations when starting previous ventures, the first gist of an idea for Roger was born in 2016. Since then, international investors from both Europe and the US have supported the growth of the team and the customer base, and the product is now used and loved by thousands of customers worldwide.

Roger is an equal opportunity employer. We strive to maintain and develop our inclusive work environment and welcome members of all backgrounds and perspectives.

Requirements

  • 1-3 years’ experience in technical or software based customer service position (phone, chat).
  • Excellent written and verbal communication skills; answering all incoming customer concerns quickly with accurate information and able to interact with customers
  • Consistently meeting or exceeding productivity and quality metrics defined for the role.
  • Ability to collaborate in a team environment, as well as work as an independent contributor.
  • Prioritize work and manage time effectively; you thrive in a fast-paced, sometimes ambiguous environment.
  • You are a self-motivated problem solver, with a can-do attitude.

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