HR Business Partner-HR00447


  • Job Title: HR Business Partner – In-Store
  • Department: Human Resources
  • Reports To: Sr. HR Business Partner
  • FLSA Status: Exempt


Reporting to the Senior Human Resources Business Partner, the Human Resources Business Partner (HRBP) is responsible for consultation within the In-Store Service & Repair and Support group to employees at all levels related to: staffing, performance management, compensation, employee relations, organizational design/development and training, client relationship and project management. The HRBP will manage Human Resource programs that support business objectives and provide input to the strategic direction the site. The HRBP role will work in a matrix environment with influence and project responsibilities across a group of 1500+ across the US and Puerto Rico, helping to support our In-Store Team. The position will be in Nashville, TN or from a remote location based on business needs.



  • In-Store Field Support
    • Partner with In-Store leaders, HRBPs, the In-Store Sr. HRBP, ER, Comp, Benefits and other HR COEs to create and improve practices and programs that support the business
    • Consult with business leaders and support teams within In-Store to design programs, roles and initiatives in In-Store including pay types and employee flexibility
    • Display strong change leadership skills, grace under pressure, and the ability to influence business leaders towards the right outcome in a fast-paced and ever-changing environment
  • Staffing & Talent Management
    • Understand the talent capabilities and gaps for the client populations
    • Partner with senior leaders to understand and clarify staffing needs and support appropriate talent acquisition strategy
    • Partner with Talent Acquisition to manage headcount requests and approval processes
  • Performance Management
    • Supports the deployment of the annual performance management process, including goal setting and ratings calibration
    • Facilitate calibration meetings and work with managers to develop action plans
    • Coach managers on corrective action process to provide guidance and ensure consistency in application
  • Compensation & Incentives
    • Partner with Compensation and with business leaders to ensure adequate understanding and execution of rewards processes
    • Drive the deployment of the annual rewards process, including merits, bonuses, recognition, and stock option grants
  • Employee Relations
    • Address employee relations issues of high complexity, which may include issue resolution, employee and management counselling, and performance improvement, as needed
    • Partner with a with the Employee Relations team, as needed, to address complex issues
    • Approve terminations, conduct exit interviews, and handle any other termination processes, as necessary
    • Handle personally identifiable information (“PII”) that pertains to any individual (e.g. employees, job applicants, customers, etc.) in accordance with Asurion’s internal Privacy Policy, Information Privacy Standard, and public facing privacy policies.
  • Organizational Design, Development & Change Management
    • Drive change in a complex environment, including communicating and coaching for change
    • Works with business leaders to develop appropriate organizational structures
    • Utilize retention and exit interview data to propose/inform change
    • Develops retention/engagement strategies for client population
    • Works with internal communications to support function-specific communications efforts, as necessary
  • Client Relationship Management
    • Acts as a go-to resource for clients; impacts client decisions through influence and expertise
  • Project Management & Leadership
    • Represents the Corporate groups in HR COE planning sessions and initiatives, as assigned
    • Manages projects or participates as a team member for selected function-specific or multi-function HR initiatives, as requested/directed


  • Bachelor’s degree in Business Administration, Human Resources, or equivalent business-related degree required
  • 5+ years of experience in Human Capital/Human Resources or related field required
  • Demonstrated strong employee relations experience and understanding of U.S. employment law, performance measures; experience in change leadership preferred
  • Excellent teamwork and collaboration skills, including proven ability to work effectively in a matrix environment
  • Excellent verbal and written communication and presentation skills
  • Must be results-driven with the proven ability to multi-task in a fast-paced, deadline driven environment
  • Demonstrated ability to analyze data and make decisions in difficult situations
  • Proficiency in working with HRIS systems, preferably Workday, as well as MS Excel, Word, PowerPoint, and Outlook
  • PHR, SPHR, GPHR preferred

Additional Job Details:

  • Job: Human Resources
  • Primary Location: US-Remote Location US
  • Organization: HR
  • Schedule: Full-time