Remote | Entry-level
BroadPath Healthcare Solutions

Healthcare Customer Service Representative

  • Work from Home
  • Standard

JOB DESCRIPTION

BroadPath Healthcare Solutions is hiring a team of work from home Healthcare Customer Service Representatives that are the cornerstone of the next-level service we provide to health plan members. In addition to having a rewarding job that helps customers and makes their lives easier, our Healthcare Customer Service team will be able to enjoy the benefits of working from home. Each day our Customer Service Representatives will focus on quality while receiving inbound health plan calls pertaining to benefits, eligibility, physician coverage, enrollment, and more. They will have to quickly input data and navigate systems all while on calls. This job is for the active listener, service oriented worker, and elegant multi-tasker.

BASIC QUALIFICATIONS

  • Recent call center, face to face customer service, or service industry work experience is a must
  • Positive, empathetic, and organized personality
  • Active listener with the ability navigate through systems, answer questions, and document responses all at the same time
  • Clear communication skills verbal and written
  • Ability to achieve first call resolution and a 95% quality score (aka being passionate about your job)
  • Self-proclaimed MS Office experts
  • Availability to attend 100% of training and the first 90 days of production because our members REALLY need you

PREFERRED QUALIFICATIONS

  • Previous health plan customer service experience (ACA, Commercial, Under 65)
  • Work from home experience