German and English Player Support Agent for Video Gaming at Keywords Studios

Remote | Freelance | Full-time | International
Keywords Studios

German and English Player Support Agent for Video Gaming

  • Freelance
  • REMOTE
  • Player Support
  • Full time

Keywords Player Support is a fast-growing service line of the Keywords Studios company that offers customer service positions in the exciting gaming industry! Pioneers & Leaders for over 20 years, we have been the premier international provider of services for companies that publish and develop MMOs, virtual worlds, social games, casual games, mobile games and transmedia content. We also provide services to online payment and virtual goods providers.

We are looking for German-English speaking video games passionate to join our Player Support team to work remotely, from home.

Responsibilities:

  • You would assist video game players in troubleshooting their account issues via a ticketing system (no phone).
  • You would interact with our client’s customers for all the inquiries they could have about the game.
  • You would assist the developer by forwarding them important information from all the issues you handle with customers.

Requirements

  • Excellent fluency in German.
  • Communicative in English. Fluency in English would be an asset!
  • Interest in video games.
  • Availability to start in immediately is a plus.
  • All eligible candidates will be required to take our Language Tests to better evaluate their written skills.
  • Available to work 40h providing coverage any 5 days of the week, 8h per day

Please note this position can be based anywhere in the world as long as you would like to work as a freelance and can dedicate the amount of hours proposed.

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