Patient Financial Services Representative (PFS)

Reports to: Director of Billing
Based at: Remote, work from home
Duties: Handle inbound/outbound phone calls from/to patients to answer questions they have regarding EOB’s and itemized statements.
Skills and Competencies:

  • Ability to multitask efficiently
  • Exceptional phone/customer service skills
  • Skilled Typist (>40 WPM preferred), 10-Key
  • Experience with navigating software databases
  • Ability to work independently
  • Possess some basic technical problem solving ability


  • HS diploma required, Associates degree preferred
  • Healthcare experience is required
  • Knowledge of Medical Billing is preferred

Salary: $15-$18/hr, commensurate with experience