Employee Relations Specialist at Yelp


Employee Relations Specialist


Yelp is looking for an Employee Relations Specialist to join our People Operations team. You will be part of a very dynamic team of People Ops Business Partners and will use your coaching, performance enablement, change management, workplace safety, and employment law experience to help grow the Employee Relations function at Yelp and to maintain and improve upon our engaging and inclusive culture.

As an Employee Relations Specialist, you are responsible for developing and maintaining positive, value-added, consultative relationships with business leaders and HRBPs across the organization. You’ll leverage these relationships of trust to identify and resolve employee issues within these groups. You’ll be responsible for coaching and advising leaders and employees on all performance management matters including absenteeism, performance, conduct and harassment, and ensuring compliance with policies, practices, and applicable employment legislation. You must have a broad knowledge base in developing policies and procedures, conducting internal investigations through resolution, and consulting with leaders on employee issues and trends.

This is a full time role based in the United States.

Where You Come In:

  • You will work with managers and employees as needed to understand, monitor, and resolve complaints and conduct investigations as needed
  • You will participates in policy writing and interpretation. May assist in developing organizational policy and procedural efficiencies
  • You will design and facilitate leadership training on key employee relations topics
  • You will utilize a consultative approach to provide objective coaching and counseling services to managers and employees. Guide managers through the appropriate steps to be taken for corrective action due to disciplinary or performance issues
  • You will identify opportunity areas and implement programs to drive a proactive employee relations climate
  • You will facilitate involuntary exit process and conduct exit interviews

What it Takes to Succeed:

  • You have a minimum of three to five years of Human Resources experience with a strong understanding of employee relations and employment law
  • You have a Bachelor’s degree and PHR or SHRM-CP certification preferred
  • You have experience in an HR consulting role with a demonstrated ability to influence without authority
  • You have the ability to remain professional under pressure and exceptional conflict resolution skills
  • You have the ability to effectively work independently and identify when to engage additional resources or escalate as necessary
  • You have demonstrated the ability to set priorities, manage multiple responsibilities, and deliver against deadlines
  • You have excellent interpersonal skills with experience dealing at all levels within an organization
  • You have excellent verbal,written, and presentation communication skills; experience contributing to the development of employee communications and training programs
  • You have sound analytical, critical thinking, problem-solving and negotiating skills with the ability to understand and contextualize broad HR issues
  • You have the ability to conduct investigations and drive to positive resolution
  • You are impeccable discretion when handling sensitive and confidential information
  • You have experience in a high volume contact center environment preferred

What You’ll Get:

  • Effective your first day: Full medical, vision, and dental
  • 15 days PTO (increases with tenure) and 11 paid holidays
  • Up to 14 weeks of parental leave
  • Monthly wellness subsidy
  • Flexible spending account
  • 401(k) retirement savings plan
  • Employee stock purchase plan

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