Director, Operations at Zillow
Remote, United States of America
About the team
We are looking for a Director of Operations to join a team building products to help buyers win their next home. Today, buying and moving is difficult. Buyers compete against cash offers, waive contingencies, struggle to unlock the equity in their current home, and have difficulties aligning purchase and sale. We’re building a team to solve these challenges with industry-changing products and programs. We are looking for candidates that thrive in a startup-y atmosphere and are eager to join a business on the ground floor – but one which is aiming to scale up quickly.
About the role
The real estate transaction is complex, time sensitive, and requires excellent execution. Being amazing at operations is a vital part in helping us solve problems for buyers and this role will be at the heart of that. You will be responsible for helping to set our Operations strategy and scale up plan, and build and manage the team at the front lines with customers and partners in roles such as transaction coordinators, customer service, and pricing analysts. To be successful, you’ll need a passion for operational excellence, be adept at driving clarity from ambiguity, and be strong at building and managing teams, including being a manager of managers. You’ll be joining the team in the formative stages, helping us get to a place where we can launch and iterate – all while keeping an eye towards how we scale and 10x/100x.
If you are looking for an opportunity to empower home buyers and make a direct impact to reshape the real estate industry, we’d love to hear from you.
In this role, you will:
- Help set the strategy and vision for a new, highly funded business and own the operations launch and scale-up strategy.
- Lead your team and stakeholders towards designing, establishing and meeting operational metrics of quality, productivity, and service levels.
- Drive innovation within the team, removing operational inefficiencies and enhancing existing procedures/SOPs. They will identify and lead projects across various teams, develop new metrics and drive creation of new tools and ways of working.
- Need to work collaboratively with a variety of stakeholders – PMs, finance, other Ops teams and lines of businesses, business analysts, etc.
- Influence, negotiate, and collaborate across multiple Sr. Leadership teams.
- Need to be comfortable in different roles, sometimes supporting, sometimes leading and has the ability to “roll up their sleeves” to drive initiatives to completion.
This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.
In Colorado, the standard pay range for this role is $192,500.00 – $307,500.00 Annually. This range is specific to Colorado and may not be applicable to other locations.
Who you are
- 5+ years of Operations experience.
- Experience growing and managing teams of 20+ people.
- Experience managing remote teams.
- Excellent oral and written communication skills.
In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location.
Get to know us
Zillow is reimagining real estate to make it easier to unlock life’s next chapter.
As the most-visited real estate website in the United States, Zillow® and its affiliates offer customers an on-demand real experience. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move — and no matter what job you’re in, you will play a critical role in making this vision a reality.
Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. We’re also building the workplace of the future, where our employees are less tethered to the office, and have more flexibility in their lives. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: Fortune’s 100 Best Companies to Work For® List 2021, TIME 100 Most Influential Companies list, Bloomberg Gender-Equality Index 2021, Human Rights Campaign (HRC) Corporate Equity Index and HRC’s Best Place to Work for LGBTQ Equality 2021, Fortune Best Workplaces for Millennials 2021, and Fortune Best Workplaces for Women 2021.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at RecruitingAccessibility@zillowgroup.com.