Remote PC Support

Remote Desktop Support Specialist

Location-Work From Home

Job Information

The remote desktop support specialist is responsible for providing our customers with desktop support and administration of computing hardware and software.

This position requires a self paced and motivated individual that will work independently to support our customers on windows based operating systems including Windows Xp, Vista, Windows 7 and 8 desktops, WAN/LAN routing and desktop security on a case by case basis.

Primary Responsibilities:

  • Responsible for the installation and configuration of:
    • Hardware drivers
    • Software & Utilities
    • Productivity Applications
  • Responsible for software updates and upgrades
  • Manage and install all operating system patches and updates
  • Responsible for assisting customers with the installation, configuration and troubleshooting of the following types of hardware:
    • Printers (Wired and wireless)
    • Scanners
    • Digital cameras
    • PDA and smartphones
  • Conduct and maintain an accurate inventory of user hardware and RF equipment via helpdesk
  • Responsible for troubleshooting end user and network problems, and diagnosing the source of the problem to provide a resolution or next steps
  • Provide documented follow-up to all open trouble tickets and escalate where required
  • Maintain accurate system policies/procedures and perform responsibilities according to the processes developed by our corporate staff
  • Responsible for submission of all service requests for new equipment, software, associate moves, adds or changes to our current infrastructure configuration
  • Be proactive in recommending improvements in procedures that will increase the efficiency of the facility and staff members in regards to IT related technical issues and processes

Minimum Requirements:

  • MCSE, MCP, A+, Network+ Security+
  • Good PC technical and troubleshooting skills
  • Familiar with networking hardware/concepts
  • Extensive experience with Windows operating systems from Windows XP to current
  • Thorough understanding and solving printer issues
  • Work well with all levels of the corporate IS department
  • Excellent communication and customer service skills
  • Be able to work independently

Minimum Technical Requirements:

  • Must have a reliable high-speed Internet connection (Minimum 1MB DSL or higher)
  • Must have a windows based desktop or laptop with a minimum of Windows Xp and 2GB or RAM
  • Must have a land-line or cell phone to communicate with helpdesk staff.