Deployment Specialist at Solugenix

Remote
Solugenix

Location: Remote in AZ, FL, GA, IL, MN, MT, ND, NV, SD, TX, or WI.

Solugenix is looking for an individual with a strong work ethic, solid customer service, communication, and problem-solving skills to join our deployment team. The position requires four ten hour shifts, Sunday – Thursday from 10:00pm to 8:00am CT. Pay rate starts at $15.50 + dependent on experience, plus shift differential.

Provides advanced technical consulting support to the Brand, installing new software and deploying upgrades/updates. Pilot software deployments, provide results, and clearance of pilot to launch to completion. Assist in maintaining network integrity with the network vendor across the Brand by remediating servers and maintaining a database of locations with failures.

Position Responsibilities: 

The essential duties and responsibilities can include the following. However, other duties may be assigned.

  • Deploy upgrades/updates to brand servers with a high level of oversight to avoid service disruption
  • Provide troubleshooting and reporting of deployment packages and report on resolution
  • Provide application support and maintenance management for customers external helpdesk(s), field service organization(s) and customer’s Brand Technology group
  • Manage and lead special projects to advance service capabilities and monitor the health of customer’s retail systems.  This includes but is not limited to: hardware health monitoring/reporting, building/validation production support requirements for new pilots/initiatives, and ITIL implementation.
  • Report opportunities for global updates/improvements based on trending issues.
  • Assist with Inventory management including third party order processes, Just in Time (JIT) ordering, and trend analysis that will be used to provide direction on operability, content, and design.
  • Provide remote support for technology deployments for new stores, relocated store, technology retrofits, special projects and audio & point of sale equipment additions.
  • Resolve technical and business partner performance challenges which have been escalated beyond normal service channels for store managers, supervising partners and company directors.

Education and/or Experience                                      

Required:

  • High school diploma or equivalent
  • 1+ years software deployment and troubleshooting in multi-unit retail
  • Strong communication skills
  • Demonstrated technical aptitude and acumen
  • Experience working independently and as part of a team
  • Experience being the established technical resource and subject matter expert in a team
  • High degree of professionalism
  • Customer Service acumen
  • Reporting knowledge

Preferred:

  • Bachelors Degree
  • 2+ years hardware/software troubleshooting experience in multi-unit retail

Location: Remote in AZ, FL, GA, IL, MN, MT, ND, NV, SD, TX, or WI.

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