Dental Member – Provider Service Representative at BroadPath Healthcare

Remote | Entry-level
BroadPath Healthcare

DENTAL MEMBER/PROVIDER SERVICE REPRESENTATIVE

  • Work at Home
  • Immediate

JOB DESCRIPTION

BroadPath Healthcare Solutions is hiring a team of work from home Dental Customer Service Representatives that are the cornerstone of the next-level service we provide to our dental customers. In addition to helping customers understand their dental plan eligibility, plan and provider coverage, and claims and billing, our Dental Customer Service team will be able to enjoy the benefits of working from home. If you are a patient, empathetic, clear communicator with a passion for helping people – this is the job for you.

RESPONSIBILITIES

Dental Member/Provider Service Representatives will be receiving inbound calls from current members and potential members with inquiries which may include: benefit and eligibility information, claims and billing, dental provider information, etc.

  • Provide an accurate and thorough explanation of dental plan benefits, claims processes, eligibility, and enrollment
  • Resolve simple to complex problems for members
  • Responsible for responding to current or potential members in a timely, professional, and courteous manner
  • Associates are expected to meet established performance goals in the areas of efficiency, call quality, customer satisfaction, first call resolution, adherence, and attendance

BASIC QUALIFICATIONS

  • Minimum of one year of recent experience as a Member Service Representative with a Dental Insurance Plan or the equivalent experience with a Medical Insurance Plan
  • Must have strong technical skills (Microsoft Windows, keyboarding skills, strong systems aptitude, etc.)
  • Strong computer and telephone multitasking skills including: the ability to effectively search for and type information on the computer, navigate through multiple windows and screens quickly, and inputting information accurately while keeping pace with the call
  • Requires excellent verbal and written communication skills
  • Ability to remain focused and productive each day though tasks may be repetitive

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