Customer Support Representative at Bolt

Remote | Full-time
Bolt

Customer Support Representative

  • Full Time
  • Experienced

Customer Support Representative

Job Summary

REMOTE OPPORTUNITY

Come join a growing company to build your career at boltbolt’s unique platform provides a better way for businesses and individuals to buy insurance. We are an innovative company that provides cutting edge technology for our insureds and agents.

If you are interested in joining a diverse team of talented customer support representatives, you enjoy talking with customers/agents all day, and interested in building a career, we would love to hear from you. As a bolt representative you will help people with your insurance knowledge, while working in a team environment.

As a bolt customer support representative, you will:

  • Develop rapport with clients based on trust and product knowledge
  • Engage prospective clients and help determine their insurance needs
  • Work closely with the underwriting and sales teams to ensure we service each caller’s needs
  • Work with insureds and agents to respond to inquiries
  • Work with multiple carriers

Responsibilities/Qualifications:

  • Must work well in a fast-paced environment with the ability to navigate multiple programs and effectively use on-line resources to complete customers’ requests
  • Excellent customer service and communication skills
  • Demonstrated background in customer service, insurance, or a related field in a contact center environment
  • Ability to self-manage and demonstrate personable accountability as well as effectively collaborate in a team environment
  • Must have two-years customer service experience
  • Insurance knowledge is a plus but not required

Compensation/Benefits:

  • Competitive salary based on experience and location
  • Company provides all equipment for remote work
  • Up to 10% shift differential will be added for core hours ending at 8:00 PM or later (EST)
  • Comprehensive training program
  • Company pays for all P&C licensing for all eligible employees
  • Opportunity for advancement
  • Work life balance
  • Medical, dental, vision, 401k, life and disability Insurance – Start first of the month following 30 days from date of hire
  • Ability to accrue paid time off/sick days in your first year
  • Employee recognition

WHAT TO EXPECT AFTER YOU APPLY!

Once you apply online you will expect to hear from the Talent Acquisition team within 72 hours (by phone or email).

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