Customer Support Agent with Spanish and English at Keywords Studios

Remote | Entry-level | Freelance
Keywords Studios

Title: Customer Support Agent with Spanish and English – Remote Work

Location: Tokyo

Keywords Player Support is a fast-growing service line of the Keywords Studios company that offers customer service positions in the exciting gaming industry! Pioneers & Leaders for over 20 years, we have been the premier international provider of services for companies that publish and develop MMOs, virtual worlds, social games, casual games, mobile games and transmedia content. We also provide services to online payment and virtual goods providers.

We are looking for a number of short term bilingual (Spanish and English) Customer Support Agents who can assist players resolve problems with video games. As a Customer Support Agent:

  • You will assist video game players in troubleshooting their account issues via ticketing system.
  • You will interact with our clients customers for all the inquiries they could have about the game.
  • You will assist the developer by forwarding them important information from all the issues you handle with customers.

Requirements

  • Native level of Spanish
  • Fluent in English
  • Interest in video games

Benefits

  • Full-time remote position
  • 2 months short-term contract

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