Customer Success Weekend Warrior at SmarterQueue

Remote | Freelance | Part-time
SmarterQueue

Customer Success Weekend Warrior

$11k – $18k • No equity

This position is 100% remote.Your availability must have a minimum of 3 hours overlap with GMT

ABOUT US

SmarterQueue is a ground-breaking social media management tool.

On average, SmarterQueue increases the effectiveness of our customers social media content by up to 300%, and saves them over 8 hours per week – amongst many other incredible benefits!

We are a small fully remote team, spanning the UK, Canada, America and Europe.

SmarterQueue is building software which adds REAL value to influencers and marketers lives!

SALARY

Salary range USD $20 – $35 per hour (dependent on experience).

WHAT YOU’LL DO

  • Lead inbox coverage during the weekends (answering live chat and email).
  • Report customer feedback to the Product Team.
  • Develop relationships with customers and proactively gather information on their needs to identify SmarterQueue features that could help them achieve their goals.
  • Identify and execute opportunities to increase customer loyalty and reduce churn.
  • Take customer demo and onboarding calls.
  • Create, review and edit Help Center articles.
  • Complete communication reports, and suggest improvements.
  • Recommend best practices to the Customer Success Manager for the benefit of the broader company related to customer experience, operations, product, sales and training.

ABOUT THE ROLE

  • Part time (with the opportunity to go full time).
  • Must be flexible regarding working hours.
  • Contract position.
  • You will work 100% remotely and report directly to the Head Of Operations & Customer Success.
  • You must have your own computer/equipment with a solid connection to the internet.

REQUIREMENTS

  • Fluent in English, both verbal and written.
  • Strong verbal and written communication skills.
  • Reliable, responsible and consistent.
  • Excellent interpersonal skills.
  • Independent and very resourceful.
  • Incredible organisational skills, with the ability to multitask.
  • A strong understanding of social media.

BONUS POINTS

  • Remote working experience.
  • Startup experience.
  • Sales experience.

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