ZenLedger.io helps individual cryptocurrency investors and accountants with their tax filings. We have thousands of customers and have processed over $1B of transactions. We are a venture backed, 15-person team, established in 2017. We work with Big 4 accounting firms, large CPA firms, wealthy investors, and everyday traders. We are growing fast and are looking for great team members!
Compensation: $4,500/mo (Depending on Experience) You can work 7 months a year or 12 months a year, please see below.
Vacation: see below
Benefits: health, dental, vision. Education stipend. Will purchase a computer for you.
This is a 100% Remote position. We may have an annual meeting in LA, Seattle, or somewhere else- which we will fly you in for. Working on Eastern Standard Time is preferred.
We have a 1-hour weekly meeting and that’s it. The rest is just ad hoc communications as needed. We work collaboratively to make sure customers succeed and are happy.
Here’s the good news. You will be busy 7 months of the year and not busy 5 months of the year. We can either shift your work to marketing related activities in the down time, or you can simply take that time off (unpaid vacation) while maintaining your benefits.
Peak work months are December through April, September and October. That means you could be free to roam the world or tend your garden for May, June, July, August, and November.
We all have lives outside of work. We like trading jokes and chatting during the day while we work. Topics include travel, sports, pop culture, and lots of memes.
What you will Do
Core Activities #1: Help Customers Succeed.
Taxes and cryptocurrency can be complicated. Our customers will need help navigating our application, 3rd party applications like cryptocurrency wallets and exchanges, and then some help understanding accounting and tax issues. Customers will need help creating simple spreadsheets or making adjustments to their account. We offer support by phone, email, and chat. We reply during evenings and weekends. We are very polite to our customers, who are often stressed. However, we don’t let them walk all over us. We are professionals and we expect to be treated as such.
We view Customer Success as a key part of how we grow our business. Many customers refer their friends and accountants. We form business partnerships based on the strength of our customer service too. So, during peak tax seasons, it’s all hands on deck as we deal with hundreds of customers during a very stressful time for them. So, you will see the executive team and senior developers helping basically on a 24/7 cycle in late December, March, April, and October.
This position will require quick, efficient communication. You’ll have to learn and understand how our software works, how cryptocurrency works, how taxes and accounting works, and how people work. You’ll have to listen carefully and solve problems. Sometimes you’ll have to apologize or ask for forgiveness. Often, you’ll get effusive praise from happy customers and they’ll offer to tip you or take you out for drinks. You’ll have to learn a lot of new things and problem solve. Be prepared to talk about your experience doing this on a regular basis.
Core Activity #2: Product Development
We are constantly trying to learn. So, you will be taking customer feedback so we can make everyone’s lives easier. You can also update our instructional materials to help customers and reduce your own workload
A background in accounting, tax, or fintech saas tech support is great. If you want to learn something new by attending a conference, buy a book, or purchasing an online course- we’ll pay for that.
Core Activity #3: Marketing
If you chose to work the full year and help with marketing, we have a number of activities around writing articles, copywriting, social media, and video production.
In this role you will:
- Develop deep knowledge of the ZenLedger software and Crypto Tax treatments and standards
- Partner with our customers to effectively assess and resolve issues through chat, email and phone support
- Answer “how to” questions and help customers navigate a variety of features in ZenLedger
- Diagnose and report software issues along with UI/UX and customer navigation issues and engage with our product and engineering teams using established processes to ensure customer success
- Communicate thoughtful, customized solutions that help customers quickly and accurately report and file their Crypto Taxes
- Show composure, resilience, and flexibility as customer needs evolve and case volume fluctuates
- Work is performed under limited supervision with considerable latitude for the use of initiative and independent problem solving
We are looking for people who:
- Find creative problem solving fulfilling and challenging
- Are self motivated and eager to learn
- Thrive in a dynamic and collaborative environment and are self starters
- Adapt quickly and respectfully to changing priorities and customer needs
- Have a clear, professional, and informative communication style
Who You Will Work With:
Pat Larsen, CEO. US Air Force Academy grad, Chicago Booth MBA. Experience in M&A investment banking, Amazon, and startups.
Bryan Starbuck, CTO. UCSD comp sci grad. Bryan worked for 10 years at Microsoft. He has since worked on his own startups as the CEO/CTO with 3 exits, including TalentSpring and Assurance (2019, $2.3B).
Dan Hannum, Director Business Development. Univ South Carolina, MBA. Dan was a Venture Capital analyst and worked in TD Ameritrade’s Ua High Net Worth client practice. He has been a crypto investor since 2013.
We hold ourselves to a very high standard when working with customers to earn their trust.
Here are some of my favorite testimonials:
“I re-stated my taxes from 2013 using ZenLedger and found $235,000 in overpayment to them IRS”
“I refiled my 2017 crypto trades for the second time with the IRS and got an email from the IRS criminal investigation division informing me that they had a case open on me but were now going to close it. Dodged a bullet there. Glad I used your software.”
“I had no idea how complicated tax reporting for cryptocurrencies would be. You have a customer for life.”
“Not only have I told my friends, but my CPA loves the software!”
“Most of the others in our 14-member investment group are techies and we all use ZL. Myself and my dad, are the weak link. Your team and product saved us. Toast to you.”
“Again, thanks for your product. If you ever make it to the Bay area, hit me up. I have two kegerators on the back deck overlooking the estuary. I owe you at least a good German beer.”
Location: US or Canada