Customer Success Representative at Aprika Business Solutions
Customer Success Representative
Salary: Dependant on experience
Start Date: ASAP
Outline of position
The Customer Success Representative (CSR) will work with our client base directly to serve as the link between Aprika and the customer. The CSR is an instrumental role at Aprika, assisting our customers with the support and adoption of our Software-as-a-Service solutions.
The CSR will own the end-to-end support and value-add process for Aprika’s range of SaaS-based applications. You will be responsible for first-line support through a variety of channels, including email, phone, and online chat. You will also directly contribute to the growth of our products and company by focusing on customer lifetime value, driving product knowledge and minimising customer churn.
We are looking for someone with at least 6 months Salesforce.com experience, that is competent in the following key areas:
- Manage Customer Support Tickets in timely manner
- Provide exceptional support through multiple channels
- Maintain high-level CSAT score
Knowledge Resource Development
- Administer Knowledge Base Content
- Administer Learning Portal Content
- Maintain ‘How To’ Resources
- Increase Customer Product Knowledge
- Share Best Practices
- Support Customer ROI
- Minimise Churn
- Feedback client ideas to product team
If you are interested in joining the team, please submit your Cover Letter, Resume & Salary Expectation using the form below. This is a remote position that offers a competitive salary package and flexible working environment for the right candidates.
Candidates must have full work rights/employment authorisation in the United States to be considered for this role.
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