Remote
Follow Up Boss

Customer Success Manager

at Follow Up Boss

Work Remote

Who Is Follow Up Boss?

  • We’re a simple, sales-focused CRM for real estate teams (and we use our own product)
  • We’re a self funded, profitable company started back in April of 2011
  • We’re a remote company with a mostly US-based team
  • We don’t just claim to be customer-centric – we live it:https://www.facebook.com/followupboss/reviews
  • Check out our video on how we work: https://www.followupboss.com/about/

Why Work Here?

  • We’re a young, ambitious company who only answers to our customers
  • Opportunity to have a big impact on our growth and your career
  • No red tape or pointless meetings
  • Competitive salary ($60K – $75K BOE), health/dental insurance and 20 days paid holiday, $1000 to outfit your home office, yearly company meetup

This Role Is For You If…

  • You’re a people person who is able to build rapport instantly
  • You’re a self starter who can take initiative on new projects and ideas and run with them
  • You have an entrepreneurial spirit: we are a small, agile team that constantly improves processes
  • You would describe yourself as patient, empathetic and having a good sense of humour
  • You’re independent, self-motivated and can stay efficient and productive without someone looking over your shoulder all day long
  • Superb written and verbal skills (with a professional yet fun demeanor).
  • You consider yourself tech savvy and efficient with SaaS applications
  • You are genuinely excited when you help others hit their goals
  • Great problem solving skills, taking a consultative approach to find the best solution

Your qualifications:

  • Self motivated and proactive mindset.
  • Remote work experience is considered an asset.
  • Based in the USA, quiet home office with fast internet.
  • 3+ years experience in a customer-facing success role (Support, Success, Account Management, or Sales).

Your responsibilities will include:

  • Your #1 priority would be helping our customers be successful with our product (& ultimately their business), get successfully setup and activated within their first 90 days of being a Follow Up Boss customer
  • Hosting kickoff calls and training sessions with new customers to make sure they are getting the most out of the system – we call these strategy sessions because we focus on uncovering the biggest opportunities for our customers vs. product click throughs.
  • Calling, texting and emailing new customers proactively to make sure they are on the road to success with Follow Up Boss.
  • Hosting (on rotation) our FUB 101 live weekly webinar
  • Compiling product feedback and ideas to help our product and engineering team continue to improve our platform
  • Becoming a keen, passionate expert in all things related to real estate lead generation, lead conversion, sales optimization and customer service
  • Answering customer help tickets in the Onboarding queue

30 Day Targets:

  • Learn the Follow Up Boss software & product offerings to be effective in the position
  • Complete all position specific success tasks, setup, and initial training
  • Virtually meet all Follow Up Boss employees

60 Day Targets:

  • Host a minimum of five kickoff calls and training sessions for new customers (with support)
  • Answer 10-20 Zendesk tickets

90 Day Targets:

  • Jump in the new customer onboarding rotation and own relationships with new Follow Up Boss customers
  • Complete training for the 101 Weekly webinar