Customer Success Manager at Interview Schedule

Remote
Interview Schedule

Customer Success Manager

  • Location: United States

The Opportunity

Interview Schedule is changing how teams hire. Our first product streamlines recruiting scheduling and coordination, saving teams hundreds of hours a month. We’re using that wedge to build the candidate experience platform and fix the biggest problems in hiring.

This is an exceptional opportunity to join a small and fast-growing startup that is transforming an industry with powerful and easy to use products customers love. As an early employee you’ll have tons of ownership, a big impact on product, a say in our values, and opportunities to accelerate your career growth.

We’re building a remote team and looking for the best individuals – no matter where you are. All we require is a reliable internet connection and passion for building an amazing company.

What We’re Looking For

Our Customer Success team is the crucial bridge between our customers and the product organization. This role embodies one of our key values: “customer obsession.” This person has hustle, deep curiosity, and a product mindset. They’re also an operational thinker, always looking for opportunities to use process, automation, and systems to meet the scaling needs of our customers.

The job will focus on full lifecycle success: from kick-off emails to onboarding, support, check-ins, and renewals. We employ a high touch model today, and will be designing processes to handle scale as we grow – without compromising on customer experience.

The ideal candidate has experience and interest in B2B SaaS Customer Success or Account Management. They’re just as comfortable interacting directly with customers as advocating for a new feature internally with our product/engineering team. There will be many other hats to wear, and this person is excited to tackle diverse challenges.

At Interview Schedule we believe in ownership and accountability, and this person is eager to own and be accountable for the success of our customers.

What We Value

In addition to ownership and accountability, we believe in: challenging the status quo, having empathy, being direct, being honest, and that nothing is “not my job.”

  • Autonomy, impact, and ownership. As an early employee you’ll shape the product direction and company values.
  • Competitive salary and significant equity in a fast growing, early stage startup.
  • Remote employment – work where you want, when you want.
  • Generous vacation policy – take time whenever you need to recharge. Building a lasting company is a marathon, not a sprint.
  • Top-notch healthcare, dental, and vision coverage.
  • Life and disability insurance.
  • Annual company retreat – helps build camaraderie as a remote team.
  • Computer and home office setup – we’ll buy anything you need to do your best work.
  • Continuing education allowance – learn what you want, when you want.

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