Customer Success Manager at Follow Up Boss

Follow Up Boss

Customer Success Manager

We’re looking for a Customer Success Manager to join our team.

  • Full-time · USA – Remote

About the job

Do you want to join a passionate team, that works hard to deliver real results for its customers? Customer Success is central to our business as this role helps our customers setup and implement strategies to drive more business for them and their teams.

About you

  • You’re a people person who is able to build rapport instantly
  • Great problem-solving skills, taking a consultative approach to find the best solution
  • You are genuinely excited when you help others hit their goals
  • You consider yourself tech-savvy and efficient with SaaS applications
  • Superb written and verbal skills (with a professional yet fun demeanor).
  • You’re independent, self-motivated and can stay efficient and productive without someone looking over your shoulder all day long
  • You would describe yourself as patient, empathetic and having a good sense of humor
  • You have an entrepreneurial spirit: we are a small, agile team that constantly improves processes
  • You’re a self-starter who can take initiative on new projects and ideas and run with them

Your Qualifications

  • Self-motivated and proactive mindset.
  • 3+ years experience in a customer-facing success role (Support, Success, Account Management, or Sales).
  • Based in the USA, quiet home office with fast internet.
  • Remote work experience is considered an asset.

Your Responsibilities will include

  • Your #1 priority will be helping our customers be successful with our product (& ultimately their business), get successfully setup and activated within their first 90 days of being a Follow Up Boss customer
  • Answering customer help tickets in the Onboarding queue
  • Becoming a keen, passionate expert in all things related to real estate lead generation, lead conversion, sales optimization and customer service
  • Compiling product feedback and ideas to help our product and engineering team continue to improve our platform
  • Hosting (on rotation) our FUB 101 live weekly webinar
  • Calling, texting and emailing new customers proactively to make sure they are on the road to success with Follow Up Boss.
  • Hosting kickoff calls and training sessions with new customers to make sure they are getting the most out of the system – we call these strategy sessions because we focus on uncovering the biggest opportunities for our customers vs. product click throughs.

30/60/90 day targets

30 Day Targets:

  • Virtually meet all Follow Up Boss employees
  • Learn the Follow Up Boss software & product offerings to be effective in the position
  • Complete all position-specific success tasks, setup, and initial training
  • Become familiar with our online customer facebook group – Boss Community

60 Day Targets:

  • Host a minimum of five kickoff calls and training sessions for new customers (with support)
  • Answer 10-20 Zendesk tickets
  • Gain familiarity with our partners
  • Understand the top lead providers and how our customers work with them

90 Day Targets:

  • Complete training for the 101 Weekly webinar
  • Jump in the new customer onboarding rotation and own relationships with new Follow Up Boss customers
  • Full ownership of accounts assigned to you

Apply for the job

Do you want to join our team as our new Customer Success Manager? Then we’d love to hear about you!

See all Customer Service Jobs >

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