Customer Solutions Specialist /Work at Home

General Purpose
When our customers have a need, we answer the call. Literally. Customer Solutions Specialists work primarily on the phone connecting with customers. They often manage over 75 calls a day. Our teams are available 24/7 to support active accounts, answer billing questions and respond to general inquiries.

Essential Duties and Responsibilities:

Our Super Heroes Build Relationships and Solve Problems by:

  • Engaging with our customers over the phone
  • Customize interactions to the individual customer’s personality and situation remember our customers are on the move; hold-ups delay their success
  • Be an outspoken and assertive advocate for the customer and WEX
  • Being the one point of contact for problem solving, strive to limit hand-offs
  • Identify what the customer has already done and skip ahead to right next step
  • Prescribing the fastest and easiest resolution to the problem

Our Super Heroes are Strong Negotiators and they:

  • Influence customers for a win-win solution
  • Educate customers on other alternatives or features not already considered
  • Use x-ray vision, see through what the customer needs and deliver it
  • Lead with excellent written and verbal communication skills

Preferred Super Hero Qualifications include:

  • Being positive and upbeat
  • Being polite, but take charge and save the day like a true superhero, guiding the customer to a win-win resolution
  • Knowing that the little things matter to our customers
  • Stay cool under pressure – use humor, patience and peer support to build on our can-doculture to proactively resolve customer issues on first contact you!
  • Recognizing that as a superhero in direct contact with our customers, you are the eyes and ears for WEX, share insights and recommendations with your fearless leaders so we can proactively solve customers’ problems before they pop up

The Path to the Red Cape (minimum requirements)

  • High School diploma or GED
  • Willingness to work a flexible schedule that includes weekends, possible holidays and occasional overtime. As long as our customers are there, we’ll be there.
  • Must pass a background investigation that will include education, work history and professional reference review

At WEX, we reward innovation, hard work and excellence. Benefits include:

  • Red Cape Awards
  • Team Player Awards
  • Health Insurance
  • Dental Insurance
  • Vision
  • On Site Fitness Facility in South Portland location
  • 401(k) Plan
  • Paid Time Off
  • Life Insurance/AD&D
  • Dependent Life Insurance
  • Short- and Long-Term Disability Programs
  • Parental Leave
  • Flexible Spending Accounts (Medical and Dependent)
  • Employee Referral Award Program
  • Employee Assistance Program
  • Tuition Reimbursement
  • Pet Insurance
  • Bonus Plan