Customer Service Surveyor at Hotel Shopping Network

Remote | Freelance | Part-time
Hotel Shopping Network

Title: Customer Service Surveyor

Location: United States

Hotel Shopping Network(HSN) works directly with hotels providing mystery shopping feedback for their Front Desk and Group Sales Agents. HSN provides customer service skills training and coaching. HSN hires mystery surveyors who are self-starters and who want to be self-

employed. Frequently HSN’s applicants for this contracted position have worked in the hospitality industry, but this is not a requirement. This is a remote position and our surveyors are based in various states nationwide.

This is a nationwide/remote position. National hospitality training company is seeking part time contractors to perform sales and front desk quality control surveys. Successful applicants will contact the hotels via telephone and score and critique the manager or agent’s selling skills.

Ideal position for prior hotel sales managers or front desk agents who wish to work from home while remaining within the hospitality industry.

We provide all new contractors with initial orientation sessions. We also provide our customized front desk software, which allows the calls to be easily scored and critiqued. Our contractors enjoy a part time, flexible schedule.

Requirements

  • Dedicated, quiet working environment.
  • Working computer with reliable internet access; Windows based
  • Telephone with long distance calling capability
  • Ability to record audio using built in computer microphone or external recording device

Experience and Skills

  • At least two years of customer service experience preferably within the hotel/hospitality industry.
  • Reliable, with ability to meet deadlines
  • Ability to adhere to schedule commitments
  • Excellent communication skills including spelling and grammar
  • Able to follow instructions accurately and maintain a high professional standard
  • Excellent computer skills including Windows, Microsoft Word, Google Drive and Email

Job Type: Part-time

Required education: High school or equivalent

Required experience: Customer service: 2 years

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