Customer Service Representative – Bilingual at TruBridge

Remote | Entry-level
TruBridge

Customer Service Representative – Bilingual

DESCRIPTION

TruBridge,a Healthcare IT company, is seeking applicants for a Customer Service Representative. If you’re looking for a new challenge with a national leader in healthcare software, then take a look at TruBridge.

Job Description:

This position is responsible for assisting individuals with medical billing questions and processing payments through incoming and outgoing calls while maintaining a professional level of customer service.

WORK SHIFT: 9AM – 6PM or 11AM – 8PM Monday – Friday

Essential Duties and Responsibility:

  • Makes outbound courtesy calls to patients to ensure they are receiving their statements, answer any questions about their account(s) and reach a payment resolution against their account(s)
  • Receives incoming calls from patients to answer their questions and reaches payment resolution against their account(s)
  • Responsible for consistently meeting production and quality assurance standards
  • Processes credit card payments accurately against the patient’s account(s)
  • Maintains quality customer service by following company policies and procedures as well as policies and procedures specific to each customer
  • Protects customer information by keeping all information confidential- Processes miscellaneous paperwork
  • Updates job knowledge by participating in educational opportunities

Why Should You Join Our Team?

  • Earn Paid Time Off and Company Paid Holidays
  • Medical, Dental and Vision Insurance
  • Company Paid Life and AD&D Insurance
  • Company Paid Long-Term Disability Insurance
  • Voluntary Short-Term Disability, Accident insurance, ID Theft Insurance
  • Flexible Spending or Healthcare Savings Accounts
  • 401K Retirement Plan
  • Business Casual Dress (yes, you can wear jeans to work!)
  • Educational Opportunities

POSITION REQUIREMENTS

  • Call Center: 1 year (Preferred)

Education:

  • High school or equivalent (Preferred)

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