Customer Service Representative at Firstsource

Remote
Firstsource

Customer Service Representative – (21000442)

Description

Firstsource Healthcare has immediate full time Work from Home positions available as Customer Service Agents.

The responsibilities for this position include but are not limited to the following duties:

  • Handling a high volume of inbound calls for Healthcare Member and Provider inquiries
  • Be able to answer Healthcare Member and Provider inquiries and type information into the computer system simultaneously
  • Web camera visibility

Our agents start at $13 an hour base pay + attendance bonus incentives

Opportunity to select a competitive benefits package (health, dental, vision, life, 401k)

Paid Time Off

Qualifications

  • Must have Internet to include a router with Ethernet jack for connectivity to PC
  • Must have a private workstation to perform your work
  • Call center experience preferred. Health insurance experience preferred.
  • High School diploma or equivalent is required.
  • 2 years customer service experience preferred
  • Minimum typing speed = 30-35 wpm preferred
  • Substantial understanding of the job
  • Apply knowledge and skills to complete a wide range of tasks.
  • Excellent written and verbal skills.
  • Problem-solving skills.
  • Basic knowledge of personal computers required
  • Strong reading comprehension and writing skills
  • Follow established procedures to meet customer needs.

#IND-FS

Primary Location: United States

Job: Associate

Organization: HPHS – Onshore Operations

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