Customer Service Representative at Firstsource

Customer Service Representative – (21000442)

Description

Firstsource Healthcare has immediate full time Work from Home positions available as Customer Service Agents.

The responsibilities for this position include but are not limited to the following duties:

• Handling a high volume of inbound calls for Healthcare Member and Provider inquiries
• Be able to answer Healthcare Member and Provider inquiries and type information into the computer system simultaneously
• Web camera visibility

Our agents start at $13 an hour base pay + attendance bonus incentives

Opportunity to select a competitive benefits package (health, dental, vision, life, 401k)

Paid Time Off

Qualifications

• Must have Internet to include a router with Ethernet jack for connectivity to PC
• Must have a private workstation to perform your work
• Call center experience preferred. Health insurance experience preferred.
• High School diploma or equivalent is required.
• 2 years customer service experience preferred
• Minimum typing speed = 30-35 wpm preferred
• Substantial understanding of the job
• Apply knowledge and skills to complete a wide range of tasks.
• Excellent written and verbal skills.
• Problem-solving skills.
• Basic knowledge of personal computers required
• Strong reading comprehension and writing skills
• Follow established procedures to meet customer needs.

#IND-FS

Primary Location: United States

Job: Associate

Organization: HPHS – Onshore Operations