Customer Service Online Host at 2020 Research

Remote | Entry-level | Freelance
2020 Research

Weekly Paid Online Customer Service Gigs

Status: Contractor

Remote Position.

The diverse knowledge, skills, and expertise on 20|20’s Technology team enables our clients to complete complex market research projects around the globe utilizing 20|20’s cutting-edge software. It truly takes a village’ to make these projects successful, with integrated client service teams backed by an exceptional internal support network.

We are currently looking for independent contractors to supplement our QualSupport staff.*

Position Summary
The Contracted Customer Service Online Host is a member of a QualSupport team whose primary responsibility is to host live, online focus groups and provide top-flight product support to our end users via email, chat, and phone. This is a flexible position that allows you to earn a generous hourly base rate plus a per meeting payment. The more meetings you host, the more you earn.

  • On-boarding: Get paid $15/hour to learn the general processes and procedures you will need to be successful in this position.
  • Project Work:
    • Training: $15/hour Work with the support team to learn the ins and outs of your particular project.
    • General Availability: $10/hour Conduct tech checks; update stimuli, report on outcomes, prepare meeting deliverables.
    • Hosting: Earn an additional $8 per meeting for each meeting hosted for a particular project. Earn $10 per meeting if hosting occurs between 8:00 p.m. and 8:00 a.m. (Eastern).
  • Earn on your schedule
  • Only sign up for projects that suit your availability
  • Earn more when you host meetings
  • Weekly pay
  • Team connection
  • Feedback provided regularly
  • Have more control over your work/life balance

What do you get to do in this assignment?

  • Provide outstanding support to our clients as they conduct online market research.
  • Actively listen and watch online interviews and focus groups on a variety of topics and with a wide-range of audiences
  • Provide support as needed before, during and immediately after for clients and research participants and resolve issues via tickets, chats, emails and phone calls.
  • Collaborate with a team of support specialists to set-up our clients for success. These set-up tasks include, but are not limited to: conducting technical checks, updating online meeting stimuli, and reporting on research participant outcomes,

What qualifications do you need?

  • The right personality-patient, kind, attentive, accurate, efficient and tenacious.
  • The right skills-tech savvy, organized, and able to communicate clearly and positively.
  • The right mind-set-a view of problems as challenging opportunities and a desire to help people feel comfortable and successful.
  • The right temperament-can work equally well alone or as part of a team and can thrive in a fast paced, ever-changing environment.
  • The right environment-private, quiet area to conduct online sessions
  • The right equipment–internet connection of at least 12mbps; MacOS 10.8+ or Windows 8+; 4 GB RAM or greater; 2 GHz+ Dual Core processor
  • High school diploma
  • Demonstrated excellence in customer service, tech support or help desk
  • Proficiency with a variety of web-based applications; MS Office Suite and/or Google equivalents
  • Flexible schedule

Reports to: Support Manager

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