Customer Care Specialist – Remote
Work from Home, Remote, Multiple Countries
Do you want to work in a challenging environment, where you will be able to work on hundreds of different problems every day? How about working with a team that helps hundreds of thousands of people connect to websites each day?
Located in Burlington, Ontario, HostPapa Inc. is one of Canada’s fastest growing technology companies. Our goal is to provide our customers with the web hosting solutions they need to achieve success while maintaining our reputation for reliability, security and award-winning customer service.
We aren’t just a web hosting company. We are a technology company with a plan. We push in any direction we believe in, and to always do right by our team and customers.
We are looking for somebody that enjoys helping people. Our customers are unique, they are found in countries around the world and they have various levels of tech experience. Our team not only solves issues for our customers, we empower them by teaching skills to expand their own tech knowledge.
Responsibilities and Duties
So, what can you do for our customers?
- Solve their web technology problems using chat, email and phone.
- Continuously learn about new web technologies and share your knowledge with customers and team members.
- Install, configure, maintain and solve errors for content managements systems including, WordPress, Drupal, Joomla, etc.
- Explain how DNS and web design tools work.
- Provide exceptional tech support for every customer.
And Finally…Be Amazing!
We are a team of individuals who have very high expectations of ourselves, and we expect no less than amazing service and knowledge from any new person joining our team. Be a world-class web technology expert, and we will be both happy and lucky to have you work with us!
Qualifications and Skills
- Web hosting experience is a must if you would like to join our tech savvy team. However, experience does not mean that you have to have working experience. Have you ever created a blog, built a site using WordPress, upload files using FTP, used HTML, CSS or PHP? If you answered yes, then you have web hosting experience.
Benefits and Perks
So what are the advantages to working with a pretty amazing tech company?
- Flexible Scheduling. We work with you for a schedule that fits your lifestyle. True work/life balance.
- Ability to work from anywhere in the world or work with your team in our modern offices in Burlington. Your choice. You can travel and work in a new city every month. No problem. Work and travel without ever using your vacation time.
- Flexible Vacation. Never get denied a vacation request ever again.
- Paid Education. We care about your career. We will help you gain new skills, and guide you on where you want to go.
- Company events to include every team member, no matter where they live/work.
- And more…
Come work with a fun, caring and fast paced team at HostPapa!
HostPapa is committed to providing accommodations for people with disabilities. If you require an accommodation, we will work with you to meet your needs. Accommodation may be provided in all parts of the hiring process.