Remote
Symphony Talent

Associate, Customer Care

41165
Information Technology
Bedford, MA

Description

Qualifications

Associate, Customer Care

Location: Nationwide or Remote

From award-winning employer branding to our innovative cloud-based suite of technology solutions, Symphony Talent is all about connecting companies with the talent they need to achieve their business goals. We’re defining the future and creating one-of-a-kind solutions for sourcing, nurturing, engaging and retaining the best-fit talent.

Looking to do never done before? Let’s do it together!

Description

We’re looking for a dynamic Associate to join our stellar Customer Care team, where you will be responsible for supporting our portfolio of valuable clients and account teams through managing the issues and requests that come in for solution. The ideal candidate is an ambitious, effective communicator with real problem-solving savvy, who knows how to support the complexity of our clients’ needs and the complexity of our business.

Summary

As a member of our Customer Care team, you will:

  • Work with customers, account leads, and technical teams to resolve day-to-day customer issues.
  • Effectively and efficiently manage a range of customer issues, questions, and concerns simultaneously.
  • Decide issues that must be escalated to Engineering.
  • Participate in discussions with clients and colleagues relative to specific issues and concerns, including resolution paths, best practices, knowledge transfer, projects, and next steps.
  • Collaborate with cross-functional resources to manage a wide range of problem solving approaches. Act as the triage point for issue resolution with an emphasis on clear and effective communication.
  • Continuously look for opportunities to optimize our problem resolution strategies.