Customer Care and Sales Representative at Asurion

Remote | Entry-level

Title: Customer Care & Sales Representative

  • Work at Home
  • Location:
  • Job Type: Full-time
  • Category: Call Center Operations

Job Description:


  • Are you dedicated to providing exceptional customer service and driven to get results? Join Asurions front line support team today as a Work at Home Customer Care Representative!
  • As a Customer Care Rep, you will maintain exceptional customer service while providing remote support for customers inquiries about lost or damaged devices, device upgrades and resolve customer issues.
  • You will be responsible for selling our In-Home warranty service and other product offerings to customers on every call.
  • You will engage with the customer to understand their technology and sell protection/tech support solutions. You will Serve, Solve and Sell!
  • Customer Care and Sales Representatives have a passion for selling services & solving problems!

Our starting pay is $13.50 per hour.

We dont just redefine we reinvent.

  • For more than 20 years, we have led the global tech solutions industry.
  • We are leaders in creating innovative technology solutions that help keep consumers connected and we are committed to providing exceptional customer service to our partners – 300 million customers or 120 respected companies whose products you know and love.
  • The only thing were more passionate about is our people.
  • At Asurion, we value team success and create a rewarding and collaborative work environment where each employee can maximize their talents and contributions.
  • We provide a fun and casual work environment and comprehensive benefits package that includes medical, dental & vision health coverage, vacation time, holiday pay, 401k plan.

What we require:

  • High school diploma or GED
  • Flexibility to work all shifts as required (including evenings, weekends, or holidays)
  • 6 months of previous customer service experience
  • Technical aptitude to pass our readiness assessment
  • Willing to submit and pass a pre-employment background investigation and drug screen
  • A distraction-free workplace that is ergonomically set to meet the companys standards
  • 6 months of Sales expierence required
  • Call center experience is welcomed but not required

What skills/interests will make you a great fit for our team:

  • Patience and exceptional listening skills
  • Ability to identify, understand and upsell new products and solutions based on customer needs
  • Dedication to troubleshooting problems and finding a resolution
  • Confidence in multitasking
  • Challenge accepted attitude

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