Customer and Corporate Marketing Associate at Cyara


Customer & Corporate Marketing Associate

Location: Sacramento, California, United States


Allows Remote

Cyara is the world’s leading Automated CX Assurance Platform provider, enabling leading brands across the globe to build better customer experiences faster. Through automated testing and monitoring, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day the most recognizable brands, including Airbnb, Tesla, Google and NAB trust Cyara to deliver customer smiles at scale. Our promise is Customer Smiles. Delivered at Scale, and as a member of Cyara’s team, you’ll be given the opportunity to bring that mission to fruition alongside our amazing community of fun-loving forward thinkers. Interested to find out more about us?

Want to know what it’s really like to work with us?

Let’s talk about the role and the Team:

We’re looking to bring in an experienced Customer & Corporate Marketing Associate to join our existing team. You’ll be a key member of our global marketing team responsible for documenting customer success stories in various formats, developing & executing a customer communication program, and managing corporate communications initiatives for Cyara.

The position can be based remotely and/or in our Redwood City, CA headquarters’ office

Let’s talk about the role responsibilities:

Customer Advocacy work with the Sales and Customer Experience teams to document who our customer advocates are, and to leverage those advocates in a variety of activities including:

  • Presentations at events:
  • Webinars
  • Customer case studies
  • PR activities
  • Videos, etc.

Customer Communications partner with the Customer Experience team to develop communications that help our customers get to success with Cyara faster and take advantage of new features. This can include onboarding communications, email campaigns, newsletters, and other vehicles of communication.

Public Relations Support our external PR agency in various tasks. Co-ordinate Cyara and customer spokespeople, gather input, and review and write content as needed.

Social Media Generate external awareness by participating in digital and social media to maximize visibility for Cyara solutions. Drive Cyara’s social media presence with a regular cadence of Cyara information and industry insights. Report on progress.

Let’s talk about your skills/expertise:

  • Strong communication skills – both written and verbal
  • 1-2 yrs’ experience in a similar marketing role
  • Good organizational skills with ability to keep lots of moving parts on track
  • Highly motivated self-starter and fast learner, with a willingness to pitch in where needed for overall team success
  • Bachelor’s Degree or equivalent experience

Nice to have (or you are keen to learn):

  • Experience creating content for the web, managing social channels and growing a social audience
  • Experience in enterprise software
  • Familiarity with the Contact Center or Customer Experience technology markets a plus.

Why you should join us?

At Cyara you’ll work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara Solutions arean Equal Opportunity Employer, committed to providing a working environment that embraces and values diversity and inclusion. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that’s results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team-oriented, and ever positive atmosphere. Cyara cares for its own – you’ll feel that on your first day – and you’ll get the chance to work for a global, growing company, and an all-inclusive team of innovators. We credit our amazing growth and success to the fact that we’ve built our business on four essential values that we live and breathe every day:

  • Customer Obsession
  • Innovation
  • Humility
  • Quality

Interested? Know someone who might be? Apply online now.

Agencies: Thanks but we’ve got this one! Please, no phone calls or emails to any employees of Cyaraoutside of the Talent Acquisition team. Cyara’spolicy is to only accept resumes from Agencies via theCyaraAgency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV’s. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid

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