Customer Account Manager at Logility

Remote
Logility

Customer Account Manager

Professional Services CUSTO01077

  • Full-Time
  • Remote

DUTIES AND RESPONSIBILITIES

  • Accountable for managing specific customer accounts throughout the whole life-cycle process (post-sales)
  • Develop customer relationships that promote retention and loyalty
  • Work closely with customers to ensure they are satisfied with the services they receive and improve upon areas of dissatisfaction
  • Updating and documenting all account activities into systems in an accurate and timely manner
  • Create policies and procedures that optimize the customer experience
  • Serve as the trusted adviser, helping customers plan and understand the best ways to utilize their services and solutions based on the customer’s business needs or strategic goals.
  • Conduct product demonstrations and best practice presentations to the install base
  • Partner with marketing to develop email campaigns to generate awareness and retain user adoption
  • Identify, plan, facilitate, and drive business initiatives by working with all cross-functional teams and customer touch-points within the organization to operationalize and improve the complete customer journey
  • Analyze customer data to improve the customer experience
  • Act as a dedicated resource to nurture, educate, and guide our customers towards value attainment
  • Serve as the front-line for customer interaction. The liaison between the customer and the business, representing the customer’s needs, providing feedback and direction back to internal teams
  • Proactively identify signs of customer risk and collaborate cross-functionally to address and respond to time-sensitive issues

ESSENTIAL SKILLS/QUALIFICATIONS:

  • Bachelor’s degree or equivalent experience
  • Product and Industry experience in Supply Chain
  • Knowledge of supply chain planning systems functionality and technology
  • Demonstrated experience presenting and interfacing with C-Level Executives
  • Excellent communication, client relationship and analytical skills
  • Customer-Facing Skills: Personality, Patience, True Desire to Help, Thick Skin
  • Ability to work independently
  • Well organized and consistently meets commitments

DESIRABLE SKILLS AND QUALIFICATIONS:

  • End-user experience working in Logility Solutions
  • Proven experience engaging with senior stakeholders
  • Ideally has customer relationship management, account management or professional services experience
  • Experience implementing software, understands the challenges and process of an implementation project
  • Marketing or support experience
  • Good negotiation skills
  • Strong skills in Microsoft Office (Work, Excel, PowerPoint), Microsoft Project, and Microsoft Visio.
  • Prior experience in using CRM applications – preferably experience with Microsoft Dynamics 365

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