Remote
Travel Leaders Corporate

Apollo Corporate Travel Specialist

Job Locations: US-Work from Home

Job ID: 2019-1938

Division: Travel Leaders Corporate

# of Openings: 1

Category: Travel Agent

Overview

Offer best in class travel consultation to Travel Leaders clients. Quote and book accurate domestic & international, car and hotel reservations, insuring all corporate travel policies are followed.

Responsibilities

  • Service inbound corporate and government travel requests.
  • Delivery extraordinary customer service to all travel leaders clients.
    • Greet all clients with enthusiasm.
    • Provide consultative service to travelers and travel arrangers throughout the booking process.
    • Complete all reservations in an accurate and timely manner, insuring all corporate travel policies are followed.
    • Follow applicable guidelines around Federal and State travel requirements, including the Fly America Act.
  • Secure the lowest air/car/hotel rates available at time of booking.
    • Utilization of client and Travel Leaders negotiated programs when applicable.
    • Utilize GDS low fare search capabilities.
  • Maintain goal expectations in the following areas:
    • Productivity – measured by transactions per day.
    • Quality – minimal customer service issues.
    • Customer experience – measured through call monitoring performance.

Qualifications

  • 5 years’ travel selling experience
  • 5+ years’ customer service experience, preferably in the travel industry
    • Exceptional/above & beyond, proactive customer service approach
  • Excellent travel industry knowledge
  • Mastery in Apollo GDS, with experience in multiple GDS’
    • GDS formats, short cuts, enhancements, pricing, smartpoint.
  • Corporate travel experience required
  • Expert in international travel bookings and process
  • Experienced handling of multiple accounts
  • Exceptional communication skills both written and oral
  • Embrace change, adaptable, viewed as a leader

Leadership Abilities:

  • Has strong understanding of own skill set and development opportunities
  • Demonstrates exceptional team work
    • Proactively offers support when ability matches need
    • Acts as a leader among peers
    • Thanks peers for support they have provided
  • Consistently demonstrates master of the guiding principles in daily work habits
  • Ability to provide constructive feedback to peers and leaders when appropriate
  • Ability to handle most difficult situations
    • May seek minimal guidance, but generally has solution at hand
    • Able to support peers in decision making
    • Knows when to escalate to a supervior
  • Strong understanding of key TLC initiatives and employs strong change management skills consistently