Content Marketing Specialist at Quadient

Remote
Quadient

Content Marketing Specialist – Customer Experience Management (CXM)

Marketing

Remote, United States

Description

Own the content marketing function for the Customer Experience Management (CXM) portfolio

Responsibilities:

  • Ensure (assigned) content is on-brand, consistent in terms of style, quality and tone of voice, and optimized for search and user experience for all channels of content including online, social media, email, mobile, video, print and in-person. This is to be done for each buyer persona across all target verticals
  • Mapping out a content strategy that supports and extends marketing initiatives, both short- and long-term, determining which methods work for the brand and why. Continuous evolvement of strategy is a must
  • The development of a solution-specific content calendar and defining the owners in each vertical to persona groups
  • Ownership over the development and publication of product and vertical key messaging to help support key strategic business objectives, working closely with sales and product marketing management
  • Integration of content activities across corporate marketing campaigns
  • Conducting ongoing usability tests to gauge content effectiveness. Gathering data and handle analytics (or supervise those who do) and make recommendations based on those results
  • Leveraging market data to develop content themes/topics and execute a plan to develop the assets that support a point of view and educate customers that leads to critical behavioral metrics
  • Conducting periodic competitive content audits
  • Work closely with Sr. Graphic Designer and Director, Digital Marketing on all creative and branding initiatives to ensure a consistent message across channels

Requirements:

  • University degree in business, communications or marketing
  • Minimum 5 years demonstrable content marketing experience in a B2B environment
  • Proven editorial skills. Outstanding command for the English language. Multi-lingual is a plus
  • A writer and a storyteller. The ability to create engaging stories using words and images
  • A project manager. You are able manage a number of complex projects and deliver against tight deadlines
  • A content-repurposing guru. You have the ability to revitalize top-performing content in new and unique ways to drive incremental value
  • A B2B content marketer. You understand where content fits into the B2B marketing funnel, how to measure the ROI and communicate the results
  • Tech-savvy. In this role you must be able to work with multiple technology platforms including Marketing Automation Systems (Pardot), Content Management Systems (Drupal) and more to publish and promote content across all channels
  • An executor. Execution is imperative on this high-performing team
  • A team player with a positive attitude
  • A willingness to embrace change and to adapt strategies on the fly

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