Remote | International
Trialfacts

Remote (Work From Anywhere)

Client Success Specialist

Salary + Performance Compensation Package

Make a Dent in the Universe by Solving the Number One Problem Faced by Medical Researchers

Have Freedom Over When, Where & How You Work

No Experience Necessary, Rapid Growth in Client Relationship Skills

Paid Holidays Whenever You Like

Hello we’re Trialfacts, a remote entrepreneurial company, and without us, a lot of medical research would not be possible. We’re searching for a Client Success Specialist to help our team solve our clients’ biggest problem. If you’re looking for a position where you can set your own hours, take holidays as you see fit, work remotely from home or anywhere in the world, and help medical research succeed, then please read on.

Today’s highly sophisticated medical system has added nearly 20 years of life expectancy, reduced infant mortality by 90% and maternal mortality by 99%. Polio, leprosy, smallpox, and tuberculosis are practically eradicated, even in the poorest countries in the world. There’s plenty of room for improvement, but a big part of what’s been achieved is due to new medications, medical devices and understanding developed through clinical research.

Our clients academic researchers and medical research organizations, are working hard to continue to develop treatments and devices, increase our understanding, eradicate sickness and improve quality of life. Their biggest challenge is spending half of their time searching for and never being able to recruit enough of the patients required for their clinical trials.

Our company Trialfacts, removes the biggest hurdle and frustration to conducting their research, by recruiting the patients and volunteers they require for their clinical trials, and many times thereby saving their research. We’re the only company in the industry to also do this in a predictable and reliable manner, by determining upfront exactly how many patients we can recruit, and backing that up with a money-back guarantee.

We’re looking for someone who can:

Educate Each and every one of our clients goes through an onboarding process. Effective onboarding is critical to the successful recruitment of a study. By the end of this process, the client should know how to make the best use our services (e.g. customised google sheets, automated phone appointment calendars and in-depth reporting) and understand and agree to implementing our best practice guidelines in order to maximise volunteer enrolment for their study. We’re looking for someone who loves to educate, unpack complex concepts and win people over to their way of thinking.

Problem-Solve During recruitment we keep a very close eye on what happens to our volunteers and whether enough are successfully enrolling into our clients’ studies. In particular, we are on the lookout for any break down points in the recruitment process. A breakdown point could be any number of things: e.g a low contact rate (a researcher is having trouble getting hold of volunteers) or a low attendance rate (volunteers are not showing up to the screening visit). With the help of real-time data, you’ll be responsible for catching potential breakdowns, gathering information to understand why these breakdowns are occurring, and identifying and implementing a solution. This will involve getting on a call with the client (sometimes multiple times) to provide support, understand their pain points and ensure the implementation of best practices and solutions.

Build Relationships – You’ll be responsible for growing long-term relationships with some of our most important clients and win more repeat and referral business. This will entail conducting monthly success calls, addressing any concerns these clients may have, putting together quotes based on current performance of their studies, and providing innovative solutions to their unique recruitment problems.

Learn You’ll need to rapidly develop a thorough understanding of our industry, our service, and new software and technology. You’ll also need to understand our clients, how they operate, their concerns and pain points. On the other hand, you’ll develop an innate awareness of our volunteers and what’s important to them.

What’s in it for You:

Autonomy We don’t have set working hours. We don’t have a leave application process (you can take paid holidays whenever you want). We don’t micromanage or babysit. You’ll be accountable to the rest of the team purely on your results, and not on the number of hours spent working.

Our team is remote (we communicate via Slack, Basecamp and video conferencing software). We set our own hours based on what works for us and our clients. As long as you have a good internet connection you can work from wherever in the world you choose.

Innovation We’ve launched innovative patient recruitment strategies (e.g. our phone screening appointment system, researcher interviews, social media recruitment), and we’re constantly improving our service. We have developed a data-driven forecasting approach that provides predictability in a volatile industry. Our consistent, data-driven process has allowed us to be the first and only recruitment company to provide certainty to our clients via a money-back guarantee.

Impact Trialfacts plays an extremely important role in contributing to medical research and driving humanity forward. Our client researchers working at universities, pharmaceutical companies, biotech companies, natural medicine companies, hospitals and medical practices work hard to develop treatments and technology that cure diseases and improve quality of life.

Impact Trialfacts plays an extremely important role in contributing to medical research and driving humanity forward. Our client researchers working at universities, pharmaceutical companies, biotech companies, natural medicine companies, hospitals and medical practices work hard to develop treatments and technology that cure diseases and improve quality of life.

Opportunity As a small and innovative team we’ve done away with outdated corporate thinking like the physical office, micromanaging and bureaucratic leave processes, but we haven’t thrown the baby out with the bathwater. We offer a stable salary + results-based compensation package, discretionary annual bonuses, annual salary review, a personal and tailored development plan, and the possibility to grow into positions of additional responsibility and leadership in the future.

We’re growing rapidly and we’re excited to have someone join team that will be focusing exclusively on client education and problem-solving, allowing us to improve our services and grow even more. We’re an innovative company in an industry ripe for disruption. The future looks optimistic as we continue to improve and expand on our core service.

It’s our data-driven approach and continuous focus on innovative patient recruitment strategies that allows us to help our clients successfully reach their goals.