Client Onboarding Associate at Zumper

Remote
Zumper

Client Onboarding Associate

  • REMOTE
  • CUSTOMER SUCCESS – ACCOUNT MANAGEMENT
  • FULL-TIME

Zumper is on a mission to make renting an apartment as easy as booking a hotel. With 75 million annual users across three brands (Zumper, PadMapper, Spaces), we’ve generated support from top-tier investors and recently raised $60m in Series D funding (of $140m total). We’re searching for passionate, hardworking people to build extraordinary products and revolutionize the rental industry. Jump aboard our rocket ship!

You will work remotely to help create the best experience in renting an apartment. You must be a highly effective communicator who is organized, efficient, and empathetic. Our support team loves helping our renters, and we show it in every message that we send.

What You Will Do

  • Account Management/Customer Success for our multifamily client relationships

Who You Are

  • You have 1-3 years of pertinent work experience
  • Have a consistent record of leading customer engagements with demonstrated ability to understand technical concepts, and deliver positive results for customers
  • High degree of accuracy, detail orientation and strong problem-solving skills
  • Passionate about immersing yourself in the world of Sales Operations, technology, customer evangelism, and customer success
  • Have a history of owning customer relationships, including implementation, support and renewal
  • Ability to take direction from multiple parties, work independently, balance multiple projects, and remain detail oriented and well organized
  • Have previous B2B success experience or multifamily industry experience
  • Proficient with Salesforce.com or other CRM Systems
  • Excel experience is a plus
  • Creative, inventive, detail-oriented, and highly organized

What We Offer

  • Great medical, dental, vision insurance options with 90-100% employee premium coverage
  • 401k plan + 3% company match
  • Stock options
  • Flexible vacation policy; work hard and take time when you need it
  • Mass transit/rideshare stipend
  • Health & wellness reimbursements
  • Catered meals and stocked kitchen with coffee, snacks and beverages
  • Team adventures and outings
  • Weekly insight into all major company metrics
  • Up to 12-weeks of paid parental leave

Life at Zumper

Zumper HQ is located in the heart of downtown San Francisco, next door to the iconic Transamerica Building. We have offices in Chicago, New York, Providence, and Scottsdale and are lucky to have 200+ team mates across the US.

We care deeply about diversity. We are fostering an environment that celebrates authenticity and enables you to be your best self. As an equal opportunity employer, we welcome all applicants regardless of gender identity or expression, sexual orientation, national origin, religion, marital status, veteran status, age, disability, or race. We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the application or interview process, to perform essential job functions, and to receive other employee benefits (Please contact us to request accommodations.)

We are proud to have won awards from Inc. Magazine (2019 Best Places to Work) and SF Business Times (2020 Best Places to Work and 2019 Bay Area Workplace Wellness Award).

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