Remote | Part-time
Care.com

Care Specialist (Remote)

Overview

This role will be primarily working with families who enroll in our Expert Assistance Program. Expert Assistance is offered to families who are looking for help in their care search through the Care.com platform. This position will also support our Business Services team and will contribute to the strategy, data evaluation and execution of new initiatives as required.

Specific Duties/Responsibilities

  • Conduct client intake assessments with inquiring families, discussing their care needs, scheduling, and caregiver position expectations; Give guidance throughout their search process on hiring, interviews, & best practices
  • Screen care providers through Care.com by posting jobs, searching, messaging, phone screening, screening references, and performing online background checks
  • Create profiles to send to families with organized analysis of the care providers they will be interviewing
  • Follow up with families to answer questions, provide guidance & solicit feedback during and after hiring process
  • Work closely with remote and in-house Care Specialists to ensure clients are receiving the best-in-class service
  • Work closely with cross functional business and servicing teams to provide program reporting metrics
  • Deliver exceptional customer service to all clients and providers
  • Strategize and assist with implementation of current and new programs for the business servicing team

Required Skills

  • Phone experience, either in a customer service or sales background
  • Organized, detail-oriented
  • Can work independently and as part of a team
  • Excellent writing skills
  • Microsoft Office Proficient
  • Hands-on experience as a child care provider and/or knowledge of child development preferred
  • Looking for someone with a professional attitude towards sensitive information, i.e. not discussing parent or child private information in office or outside of the office, comfortable discussing with parents what they would like shared with the caregivers, managing parent and caregiver expectations
  • Part time position with availability between Monday-Friday, 9AM-9PM EST. Hours can vary with a minimum of 10 hours and maximum of 29 hours per week a typical week will land at 20+ hours.

Education/Other Pre-requisites

  • Bachelor’s Degree required

Job Location

  • Remote

Position Type

  • Part Time Regular Remote