Call Center Representative at Benefit Technology Resources

Benefit Technology Resources

Call Center Representative

  • Fully Remote
  • Remote Worker – N/A


Job Summary

This position is responsible for using strong communication and technical skills to assist client employees in the benefits enrollment process.

Duties and Responsibilities:

  • Support and assist client employees with the benefits enrollment process
  • Identify and assess enrollment needs
  • Troubleshoot and research ben admin technology challenges
  • Use deductive problem-solving skills to investigate and solve a broad range of problems.
  • Perform password resets
  • Complete online enrollment over the phone
  • Attend all team and global team meetings
  • Respond to questions regarding basic employee benefits including plan coverage details, cost calculations, dependent eligibility, documentation requirements, etc.
  • Document all client/employee communications in required systems and formats
  • Process enrollments, life status events, EOI processing
  • Meet assigned key performance indicators
  • Follow communication procedures, guidelines, and policies
  • Stay current with system information, changes, and updates
  • Assist in identifying opportunities for improvement
  • Assist with client and department documentation
  • Other duties as assigned


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill, and/or training, or an equivalent combination of education and experience

  • Experience with HR Technology preferably benefits administration OR experience at a benefits brokerage firm helpful
  • Excellent customer service skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Solid technical skills
  • Excellent grammar and communication skills
  • Basic mathematical skills
  • Ability to work in a team-oriented environment
  • Strong communication skills and active listening
  • Bilingual Spanish speaking is a plus

Education and Experience:

  • 1-year experience with employee benefits administration technology solutions preferred
  • Previous call center experience preferred

Physical & Technical requirements:

  • Prolonged periods sitting at a desk and working on a computer.
  • Ability to navigate various locations and settings of the company.
  • Ability to access a wired high-speed internet connection.

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