Call Center Representative at Benefit Technology Resources

Remote
Benefit Technology Resources

Call Center Representative

  • Fully Remote
  • Remote Worker – N/A

Description

Job Summary

This position is responsible for using strong communication and technical skills to assist client employees in the benefits enrollment process.

Duties and Responsibilities:

  • Support and assist client employees with the benefits enrollment process
  • Identify and assess enrollment needs
  • Troubleshoot and research ben admin technology challenges
  • Use deductive problem-solving skills to investigate and solve a broad range of problems.
  • Perform password resets
  • Complete online enrollment over the phone
  • Attend all team and global team meetings
  • Respond to questions regarding basic employee benefits including plan coverage details, cost calculations, dependent eligibility, documentation requirements, etc.
  • Document all client/employee communications in required systems and formats
  • Process enrollments, life status events, EOI processing
  • Meet assigned key performance indicators
  • Follow communication procedures, guidelines, and policies
  • Stay current with system information, changes, and updates
  • Assist in identifying opportunities for improvement
  • Assist with client and department documentation
  • Other duties as assigned

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill, and/or training, or an equivalent combination of education and experience

  • Experience with HR Technology preferably benefits administration OR experience at a benefits brokerage firm helpful
  • Excellent customer service skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Solid technical skills
  • Excellent grammar and communication skills
  • Basic mathematical skills
  • Ability to work in a team-oriented environment
  • Strong communication skills and active listening
  • Bilingual Spanish speaking is a plus

Education and Experience:

  • 1-year experience with employee benefits administration technology solutions preferred
  • Previous call center experience preferred

Physical & Technical requirements:

  • Prolonged periods sitting at a desk and working on a computer.
  • Ability to navigate various locations and settings of the company.
  • Ability to access a wired high-speed internet connection.

See all Customer Service Jobs >

Sign up for Daily Remote Job Alerts!

Want Access to 25,000+ More Remote and Flexible Jobs?

More Jobs

More Jobs

Part-time to full-time,
freelance to employee

More Career Fields

More Career Fields

50+ flexible
job categories

More Resources

More Resources

Q&A's, webinars,
career coaching & more

Learn More About Our Premium Service