Billing Support Specialist at A2 Hosting
Title: Billing Support Specialist
Location: Work from Anywhere
A2 Hosting, Inc. is a premiere Linux hosting company with clients around the world. We are currently seeking talented individuals with strong customer service skills. Excellent communication skills are expected along with an honest, self-motivated, and strong desire to expand and capitalize on your existing skill set.
Employment Type: Full-time, non-exempt, telecommute.
Examples of Responsibilities:
- Delight the customer with billing assistance to inquiries via phone and email.
- Quote prices for services, upgrades, downgrades, etc.
- Review incoming orders to ensure service is delivered promptly.
- Check orders that have been flagged for review for possible activation.
- Process account terminations and refunds, where applicable.
- Handle chargeback inquiries.
- Perform regular audits.
- Strong customer service skills
- Excellent interpersonal skills with direct customer interaction experience.
- Excellent written and verbal communication skills (for non-English speakers: English level – B2 and above)
- Previous billing experience and/or WHMCS experience a plus.
- The ability to work from home, **this position is 100% remote**
- Competitive base compensation in USD.
- Paid parental leave.
- Paid vacations, holidays and sick time.
- Healthy team culture and collaborative work environment
- Great management with no bureaucracy
- Bonus for referring friends (referral program)
US citizens are eligible:
- Subsidized health insurance, dental and vision coverage also available.
- Company-matching 401k, traditional or Roth.
- Short-term and long-term disability coverage.
- Company provided life insurance.
Final note: This is a customer service position, not one in accounting or finance or in billing and coding.
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