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  • Posted 1 month ago


Bilingual (Spanish) PT Call Center Rep – Virtual

Job Number: 16031393


Bilingual (Spanish) PT Call Center Rep – Virtual

Req # 16031393 and 16031394

Xerox Services

Xerox is the world’s leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces – from small businesses to large global enterprises – to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries. For more information, visit www.xerox.comwww.news.xerox.comwww.realbusiness.com or www.xerox.com/businessservices.

If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, join the Xerox Services Team and apply today!

Duties assigned as Call Center Representative

  • Clock in/out daily as well as manage any missed punches and sign your timesheet at the end of each pay period.
  • Receive inbound calls which include but are not limited to:
    • Completing questionnaires for subrogation and coordination of benefit purposes
    • Speaking with clients and transferring to client services
    • Transferring callers whose file has been assigned
    • Searching and locating files in the system when caller does not have a file number
    • Identifying when new files need to be completed
    • Identifying when caller is in the wrong department and transferring them accordingly
    • Update, move, or close files accordingly after all information has been obtained
  • Perform outbound calls which include but are not limited to:
    • Calling members, patients, employers, providers’ offices, attorney’s offices, to obtain or provide additional information as instructed by management
    • Managing a “call out” spreadsheet to be completed weekly
    • Perform call outs to members, patients, employers, commercial premises to obtain needed information to complete file
    • Update, move, or close files accordingly after all information has been obtained
    • Submit an emailed request for valid phone numbers if files do not have a working phone number
    • May be asked to complete google searches for commercial property contact information if not provided in file
  • Multi task by taking/making calls while also monitoring email for additional tasks assigned by supervisor all throughout your shift
  • Send emails to management regarding new files, additional information received, etc.
  • Complete any company training that is required as instructed by supervisor
  • Retrieve voicemail messages from voicemail boxes & enter on our voice mail spreadsheet as requested by supervisor 
  • Process or call back voicemails as needed
  • May be asked to assist in the training of new hires by allowing them to observe remotely and listen along with calls
  • Other duties as assigned

Job Requirements: 

  • Outstanding Customer Service Skills
  • Excellent Communication Skills
  • Bilingual Spanish is preferred, but not necessary
  • Basic Computer Navigation & Typing Skills: 25+ wpm
  • Equipment will be provided
  • Ability to Pass a Background Investigation
  • H.S. Diploma or G.E.D.
  • 18 Years of Age or Older
  • Current RESUME needed

HOURS: Schedule (Central Time) to be determined by availability.

Total: 29 hours

** Training schedule will be different from the regular schedule-must be flexible

If this describes you, then apply online today!
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to accommodations@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

Job Customer Care

Primary Location United States

Organization Recovery Services

Unposting Date Dec 19, 2016, 9:59:00 PM

Virtual/work from home? Yes

Travel No