Behavioral Health Navigator – Licensed Clinician (CCDM)
REMOTE CLINICAL STRATEGY AND SERVICES
Grand Rounds is a new kind of healthcare company. Founded in 2011, the company is on a mission to raise the standard of healthcare for everyone, everywhere. The Grand Rounds team goes above and beyond to connect and guide people to the highest quality healthcare available for themselves and their loved ones. Grand Rounds creates products and services that give people the best possible healthcare experience. Named a 2019 Best Place to Work by Glassdoor and Rock Health’s 2018 Fastest Growing Company, Grand Rounds works with inspiring employers and doctors to empower them to be the change agents we need to make our shared vision a reality.
The behavioral health navigator will serve an invaluable role to ensure our patients’ behavioral health needs are met in an expeditious and clinically appropriate manner. Working directly with our team of clinicians, Care Coordinators, and Records Specialists and serving customers across the United States, the Behavioral Health Navigator will:Assess patients’ needs on incoming behavioral health casesDraw on their expertise in behavioral health clinical services to guide patients safely to the most appropriate care Identify and navigate the members’ medical and behavioral health benefits Assist with patient follow upProvide longitudinal care, meeting mental health and social needs to members who need support. Collaborate with leadership and the product team to help design Grand Rounds behavioral health initiatives and continuous improvement
- Work in a multidisciplinary team to provide behavioral health and social support and coordination to members based on clinical needs, both episodic and longitudinal
- Assess members’ behavioral health needs and navigate them to the appropriate care, provider, or health care benefit to ensure high quality behavioral health care
- Support broader teams, including clinical navigation and greater clinical team, to ensure patients receive safe and timely care for behavioral health issues
- Assist with assessing safety and duty to protect with suicidal or homicidal patients. Work with our training team to train clinical and non-clinical staff on handling escalations for members in active crisis.
- Work with clinical leadership to develop and evolve behavioral health based projects amongst the clinical and broader teams.
- Participate in the development of our long-term behavioral health strategy.
- A broad range of clinical licenses will be considered:
- PsyD or PHD in Clinical Psychology
- Psychiatric Nurse Practitioner
- Licensed Clinical Social Worker
- Marriage and Family Therapist
- Education should be from an accredited program, and candidate must be in good standing with the respective licensing board of your state.
- Demonstrate empathy and excellent patient advocacy over the phone. The Behavioral Health navigator will work with patients and their families who are going through challenging times, which requires maintaining perspective, demonstrating empathy, efficiency and reassurance
- Handle a fast-paced environment with competing priorities, and demonstrate good judgement to appropriately juggle responsibilities
- Strong verbal and written communication skills. You will spend a lot of time on the phone with patients and families, therefore the ability to gather a clinical history, answer questions, and give a great “phone experience” is critical
- Experience working with pediatric and adult populations. Experience with substance abuse a bonus.
- Have practiced in a mental health setting (clinic, hospital, public health, or private) for at least 3 full time equivalent years
- Requires broad knowledge of available treatment modalities, diagnostics, and therapeutic techniques in order to navigate the behavioral health environment and guide members to the appropriate Care
- Demonstrated ability to locate and use all available resources, including private, employer-based, not-for-profit, government, and advocacy organizations, to comprehensively meet individuals’ psychosocial needs
- Ability to understand cultural and socioeconomic issues affecting members and think creatively about all resources available at a local or employer benefit level to be able to ensure members can get to the appropriate level of care.
- Prefer background/experience in addiction case management
- Strictly follow security and HIPAA regulations to protect our patients’ medical information
- Be pleasant, responsive, and willing to work with and learn from our team
- Collaborate well across a multidisciplinary team with clinical and non-clinical members to deliver a seamless, top-quality care experience to patients.
- Possess excellent grammar, attention to detail, and proficiency with writing medical information at a patient level.
Grand Rounds is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Grand Rounds considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.