Assistant Customer Support at DXC Technology

Remote | Entry-level
DXC Technology

Assistant Customer Support

Requisition ID: 51248605

Category: Customer Support Services Group

Job Family: Customer Support

Location: Any City, AL US

Schedule: Experienced

Job Description:

NOTE: This position is available for remote home-based work within the United States.

Essential Job Functions

  • Answers telephones and responds to basic customer questions using established methods provided in training. Forwards call to appropriate personnel.
  • Records call on account history record with results of the inquiry; initiates required confirmation.
  • Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication under direct supervision.

Basic Qualifications

  • High school diploma or G.E.D.
  • 1 – 2 years of customer service or other telephone experience
  • Experience working with organizational functions and personnel
  • Experience working with fax machines, computer software, and telephone technology
  • Experience working with and skilled in the use of help desk software

Other Qualifications

  • Basic business and analytical problem solving skills
  • Basic communication skills
  • Ability to follow oral and written directions

Work Environment

  • Office environment
  • May require shift work

NOTE: This position is available for remote home-based work within the United States.

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