Agency Service Representative at Main Street America Group

Main Street America Group

Agency Service Representative (REMOTE)

  • Remote = 100%
  • Full Time


Compensation Min: $39,000
Compensation Max: $49,700

Compensation may vary based on the job level and your geographic work location.

This position provides customer service to agents, policyholders and internal support departments covering multiple lines of business and multiple states in a contact center that utilizes a Cisco based call management system. Provides guidance to agents regarding basic underwriting, coverage and billing issues. Provides technical guidance to agents regarding system issues or navigation of system. This is a non-exempt position paid on an hourly basis and is eligible for overtime pay.

Hours of operation of our Customer Service Team is, 8:00am – 8:00pm (EST).


  • Post high school education with stable work experience
  • Associate’s or Bachelor’s degree preferred
  • P&C License preferred
  • 2 years related administrative or customer service experience
  • Property & Casualty experience preferred
  • Ability to effectively communicate and interact with clients and internal contacts in a professional and courteous manner
  • Excellent keyboarding skills and strong organizational skills
  • Capability to multi-task and prioritize work

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