Remote | Entry-level
iPEC Coaching

Admissions Assistant

United States

Full-time

Allows remote

Department: Admissions/ Sales

Salary Range: $32-$35K Base Compensation plus additional Bonus

Location: Flexible, US based applicants only

Position Summary

This position Interacts by phone and email in response to inquiries from prospective students. This role works with prospective students to provide educational materials and follow-up support during the enrollment process. A key function of this role is to make outgoing calls and set appointments for Admissions Coaches.

  • Maintain and route communication, via phone and email
  • Set Appointments for our Admissions Coaches (minimum of 30 appointments weekly)
  • Make 60 to 100 outgoing calls daily for the purpose of answering questions and appointment setting
  • Process enrollment forms and acceptance documents
  • Function within the policies and procedures of the Institute for Professional Excellence in Coaching
  • Accept other responsibilities as assigned

Education, Certification & Experience:

  • High school graduate (minimum). Some college a plus
  • Relevant customer service or Front Office Administrative School experience a plus
  • Call center experience is preferred

Technical Requirements:

  • Proficient in relevant computer applications (Hubspot and Netsuite preferred)
  • Knowledge of Call Center telephony and technology
  • Excellent data entry/keyboard skills.
  • Strong aptitude for time zones
  • CPC preferred

Core Competencies:

  • Coaching
  • Phone skills
  • Customer Service
  • Communication
  • Relationship Building
  • Attention to Detail
  • Confident