Remote | International
Magellan Health

Account Support Coordinator

Remote – Anywhere

Full time

Supports a variety of administrative and project tasks for the account management team, including tracking client projects and assigned tasks.

ESSENTIAL FUNCTIONS:

  • Supports account management team by researching and resolving member level issues and inquiries.
  • Facilitates the execution and delivery of standard and ad-hoc client reporting requests.
  • Responsible for project management and reporting for the client management process to ensure that due dates and deliverables are tracked and on schedule for all client activities as assigned by manager and team. Attends client conference calls and onsite meetings to document client deliverables, client summary notes and follow up items.
  • Prepares and develops client presentations. Assists in the development, coordination and materials necessary for site visits/client meetings.
  • Exercises independent judgment and discretion responding to requests, arranging meetings and interacting with key contacts.
  • Independently handles the setting up and maintenance of client project tracking reports and processes.
  • Coordinates or independently completes special projects according to managers general instructions. May assist manager or other staff members with more complex and detailed client projects.
  • Participates in additional client support related activities at the direction manager, and interacts with team to meet internal reporting requirements and deliverables

Title

Account Support Coordinator

Grade

20

Job Family

Sales Group

Country

United States of America

FLSA Status

United States of America (Exempt)

Minimum Qualifications

Education

Associates (Required)

Other

  • Knowledge of Pharmacy and Medical Claims.
  • Strong working knowledge of Microsoft Office Suite and Adobe software.
  • 2+ years related experience in healthcare setting in customer service or account management, training or education.

Magellan Health Services is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled. Every employee must understand, comply and attest to the security responsibilities and security controls unique to their position.